IT Delivery Manager

Toast

IT Delivery Manager at Toast leading complex IT initiatives. Driving program delivery and enhancing IT operations effectiveness for improved user adoption and business value.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $111,000 - $178,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead end-to-end execution of complex IT initiatives.
Work closely with IT teams to track major roadmap items.
Drive end-user adoption and manage overall IT user experience.
Define success metrics for IT programs and build dashboards.
Act as the primary point of contact between IT domains and business departments.

Requirements

What you’ll need

5+ years of IT program delivery and enterprise system change management experience.
Demonstrated ability to successfully lead and coordinate cross-functional teams.
Strong fluency in delivery methodologies (Agile, Waterfall, Kanban).
Experience with IT intake and ticketing systems (ServiceNow, Jira).
Exceptional written and verbal communication skills.
Highly organized with strong analytical skills.

Benefits

Comp & perks

Competitive compensation and benefits programs
Flexibility to meet Toasters’ changing needs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT program deliveryenterprise system change managementAgileWaterfallKanbanIT intake systemsticketing systems

Soft Skills

leadershipcoordinationcommunicationorganizational skillsanalytical skills