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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead end-to-end execution of complex IT initiatives.
- Work closely with IT teams to track major roadmap items.
- Drive end-user adoption and manage overall IT user experience.
- Define success metrics for IT programs and build dashboards.
- Act as the primary point of contact between IT domains and business departments.
Requirements
What you’ll need- 5+ years of IT program delivery and enterprise system change management experience.
- Demonstrated ability to successfully lead and coordinate cross-functional teams.
- Strong fluency in delivery methodologies (Agile, Waterfall, Kanban).
- Experience with IT intake and ticketing systems (ServiceNow, Jira).
- Exceptional written and verbal communication skills.
- Highly organized with strong analytical skills.
Benefits
Comp & perks- Competitive compensation and benefits programs
- Flexibility to meet Toasters’ changing needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT program deliveryenterprise system change managementAgileWaterfallKanbanIT intake systemsticketing systems
Soft Skills
leadershipcoordinationcommunicationorganizational skillsanalytical skills