Onboarding Consultant II, Retail

Toast

Onboarding Consultant guiding US retail customers through implementation and training on Toast's POS products while ensuring customer satisfaction. Managing onboarding processes and client communication effectively.

Posted 5/18/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the customer’s relationship manager and point of contact during onboarding
Conduct remote site assessments and document installations of the Toast POS system
Create and lead an onboarding training plan for retail staff
Manage multiple onboarding engagements simultaneously

Requirements

What you’ll need

4+ years of experience in a role responsible for customer satisfaction and business operations
1+ years experience in a project management or implementation role
Skilled in project management tools such as Salesforce, Asana, and Google Workspace
Excellent communication and organizational skills

Benefits

Comp & perks

Health insurance
401(k)
Flexible work hours
Professional development opportunities
Employee discounts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer satisfactionbusiness operationsonboarding training

Soft Skills

communicationorganizational