Senior Product Manager, Payroll Onboarding

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. Define and deliver the experience that gets every customer from contract signature to first successful payroll — quickly, accurately, and with confidence .

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $159,000 - $254,000 per yearWebsite

About the role

Key responsibilities & impact

Define and deliver the experience that gets every customer from contract signature to first successful payroll — quickly, accurately, and with confidence
Set the onboarding strategy and roadmap. Define a clear, outcome-driven vision that improves activation, reduces friction, and builds lasting customer trust
Own and drive core business metrics. Instrument, monitor, and improve key metrics including pNPS, activation rate, time-to-first-payroll, care ticket volume, and early retention.
Reimagine onboarding through an AI-first lens. Deliver intelligent automation, guided configuration, and proactive error prevention.
Evolve onboarding into an AI-augmented system. Partner with services teams to redesign workflows using AI-assisted tools and emerging agentic patterns to improve speed, accuracy, and scalability
Drive a cohesive, end-to-end onboarding experience (CX). Ensure alignment across product UX, human-assisted onboarding, and cross-product configuration — creating a seamless path to first value
Develop deep customer and operational insight. Leverage interviews, onboarding sessions, care data, and behavioral analytics to identify root causes and prioritize effectively
Lead execution with clarity and quality. Partner closely with Design and Engineering to deliver high-quality, high-impact product experiences
Contribute to a high-performance team. Build strong cross-functional relationships and raise the bar on ownership, collaboration, and outcomes

Requirements

What you’ll need

6–8+ years of product management experience, with a demonstrated track record of owning and driving meaningful business outcomes in complex, high-impact product areas
Strong ownership of metrics and business outcomes. Experience defining, instrumenting, and improving key metrics — and communicating progress and tradeoffs to senior stakeholders
Experience with onboarding or activation-heavy products. Deep understanding of how customers reach first value — and how onboarding impacts retention and support
CX mindset (bonus, not required). Experience shaping end-to-end onboarding journeys across product and human-assisted touchpoints
AI fluency. Comfortable using AI in day-to-day product work (prototyping, analysis, iteration), with a point of view on how AI and agentic systems can reshape product and operations
Strong product and data judgment. Ability to synthesize qualitative and quantitative inputs into clear decisions and priorities
Clear, effective communicator. Able to distill complexity into crisp narratives and influence cross-functional and executive audiences
High ownership and comfort with ambiguity. You create clarity, drive progress, and take responsibility for outcomes in complex, evolving spaces
Strong cross-functional leadership. Proven ability to align Engineering, Design, Services, and GTM partners around shared goals.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementonboarding strategyAI automationbehavioral analyticsdata judgmentmetrics definitioncustomer activationproduct UXworkflow redesignagentic systems

Soft Skills

clear communicationcross-functional leadershipownershipcollaborationproblem-solvingadaptabilityinfluencecustomer insightstrategic visionteam contribution