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Toast

Senior Software Engineer, Support AI

Toast

. Drive end-to-end development of voice and chat AI systems .

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $159,000 - $254,000 per yearWebsite

Tech Stack

Tools & technologies
JavaKotlin

About the role

Key responsibilities & impact
  • Drive end-to-end development of voice and chat AI systems
  • Build and evolve integrations with third-party AI platforms and internal Toast systems
  • Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences
  • Make technical decisions grounded in production data
  • Partner closely with product, support operations, and AI/ML engineering teams
  • Contribute to technical design and architecture discussions
  • Mentor and support other engineers through code reviews and technical guidance

Requirements

What you’ll need
  • 5+ years of experience in software engineering
  • Strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages
  • Proven ability to own complex features or projects end-to-end
  • Experience building integrations with third-party APIs or platforms
  • Comfortable working in ambiguity and making pragmatic tradeoffs
  • Strong collaborator across product, operations, and technical teams
  • Proficient with AI tooling such as Cursor, Claude, and MCP servers
  • Self-starter who takes ownership of problems

Benefits

Comp & perks
  • Competitive compensation and benefits programs
  • Flexibility to meet Toasters’ changing needs
  • Learn more about benefits at https://careers.toasttab.com/toast-benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
JavaKotlinobject-oriented programmingAPI integrationAI systems developmentobservabilitymonitoringoutcome trackingtechnical designarchitecture
Soft Skills
collaborationmentorshipproblem ownershipdecision makingadaptabilitycommunicationtechnical guidancesupport operationspragmatic tradeoffsworking in ambiguity