Customer Success Manager II, SMB – Account Strategy

Toast

. Engage customers in real-time to understand their needs .

Posted 4/28/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Engage customers in real-time to understand their needs
Lead consultative, value-based retention conversations
Diagnose customer needs and help them succeed with Toast
Collaborate with cross-functional teams to drive customer outcomes

Requirements

What you’ll need

2+ years of Account Management, Customer Success, or retention-focused experience
Experience working in high-volume, queue- or case-based environments
Strong objection handling, negotiation, and influencing skills
Proven ability to operate independently in a fast-paced environment
Strong phone presence with excellent communication skills

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities
Health insurance
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

objection handlingnegotiationinfluencingcommunicationcollaborationcustomer engagementconsultative sellingvalue-based conversationsindependent operationfast-paced environment