Toast

Conversational AI UX Designer

Toast

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,000 - $213,000 per year

About the role

  • You will design end-to-end AI-first experiences on surfaces like our customer-facing web and native mobile experiences.
  • Collaborate with cross-functional teams and work directly with other conversational AI and product designers to create experiences that reflect Toast’s commitment to excellent customer service and innovation in the restaurant technology space.

Requirements

  • Conversational design: You’ll develop and evaluate conversational flows across chat and voice interfaces, applying knowledge of how LLM-driven dialogue differs from rule-based or scripted systems.
  • Prototyping: You’ll demonstrate fluency with AI-native prototyping tools such as Cursor, v0, Replit etc alongside Figma for rapid concept exploration and functional prototypes.
  • Data-driven: You’ll track and design experiences that move support-specific success metrics including task completion, error recovery and use conversation logs and model behavior data to drive design iteration.
  • Experimentation, learning & growth: Running experiments to improve voice and chat AI’s performance.
  • Quality: You’ll create and manage evals for AI outputs that help drive quality from a customer experience lens.
  • Pro-research: You have the ability and desire to conduct and coordinate user research and usability testing to inform design decisions.
  • Collaboration: Strong communication skills and ability to work effectively in cross-functional teams.
Benefits
  • Learn more about our benefits at https://careers.toasttab.com/toast-benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
conversational designAI-native prototypingdata-driven designtask completion metricserror recovery metricsuser researchusability testingdesign iterationquality managementexperimentation
Soft Skills
strong communicationcollaborationcross-functional teamwork