Conversational AI UX Designer

Toast

Product Designer (UX/UI) designing AI-first chat and voice experiences for Toast's customer support. Collaborating with cross-functional teams to improve customer service and support access.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $213,000 per yearWebsite

About the role

Key responsibilities & impact

You will design end-to-end AI-first experiences on surfaces like our customer-facing web and native mobile experiences.
Collaborate with cross-functional teams and work directly with other conversational AI and product designers to create experiences that reflect Toast’s commitment to excellent customer service and innovation in the restaurant technology space.

Requirements

What you’ll need

Conversational design: You’ll develop and evaluate conversational flows across chat and voice interfaces, applying knowledge of how LLM-driven dialogue differs from rule-based or scripted systems.
Prototyping: You’ll demonstrate fluency with AI-native prototyping tools such as Cursor, v0, Replit etc alongside Figma for rapid concept exploration and functional prototypes.
Data-driven: You’ll track and design experiences that move support-specific success metrics including task completion, error recovery and use conversation logs and model behavior data to drive design iteration.
Experimentation, learning & growth: Running experiments to improve voice and chat AI’s performance.
Quality: You’ll create and manage evals for AI outputs that help drive quality from a customer experience lens.
Pro-research: You have the ability and desire to conduct and coordinate user research and usability testing to inform design decisions.
Collaboration: Strong communication skills and ability to work effectively in cross-functional teams.

Benefits

Comp & perks

Learn more about our benefits at https://careers.toasttab.com/toast-benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

conversational designAI-native prototypingdata-driven designtask completion metricserror recovery metricsuser researchusability testingdesign iterationquality managementexperimentation

Soft Skills

strong communicationcollaborationcross-functional teamwork