Toast

Customer Success Manager II, Regional Mid Market

Toast

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $95,000 - $152,000 per year

About the role

  • Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
  • Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
  • Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
  • Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
  • Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
  • Build cross-functional partnerships and collaborate closely to engage customers when necessary

Requirements

  • 6+ years account management experience
  • Mid-Market or Enterprise customer management experience
  • Strong leadership, teamwork, and cross-departmental collaboration skills
  • Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • General technical proficiency using software
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills
  • Located in PST or MST timezone
Benefits
  • Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementSaaS revenue retentioncustomer engagementproduct recommendationdata analysiscustomer demoscustomer escalationsVoice of Customer feedbackcustomer referencesconsultative selling
Soft Skills
leadershipteamworkcross-departmental collaborationcommunicationpresentationorganizationalinfluencingindependent operationnavigating competing prioritiesadaptability