Customer Success Manager II, Regional Mid Market

Toast

. Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce .

Posted 4/8/2026full-timeRemote • Arizona, California, Idaho, Nevada, New Mexico, Oregon, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $152,000 per yearWebsite

About the role

Key responsibilities & impact

Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
Build cross-functional partnerships and collaborate closely to engage customers when necessary

Requirements

What you’ll need

6+ years account management experience
Mid-Market or Enterprise customer management experience
Strong leadership, teamwork, and cross-departmental collaboration skills
Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
Success operating independently and navigating competing priorities in a constantly changing environment
General technical proficiency using software
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills
Located in PST or MST timezone

Benefits

Comp & perks

Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementSaaS revenue retentioncustomer engagementproduct recommendationdata analysiscustomer demoscustomer escalationsVoice of Customer feedbackcustomer referencesconsultative selling

Soft Skills

leadershipteamworkcross-departmental collaborationcommunicationpresentationorganizationalinfluencingindependent operationnavigating competing prioritiesadaptability