Toast

Franchise Success Manager II, ENT

Toast

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $90,000 per year

About the role

  • Work cross functionally to ensure the current and future success of key Toast customers
  • Be the voice of the customer to help improve Toast sales, onboarding, and support
  • Earn the trust of our customers and partners to build in-depth relationships by having a complete understanding of their business goals and objectives
  • Provide real time guidance to customers that empower and enable them to complete certain requests as a selfservice
  • Assist in driving key metrics that improve the experience of customers and shared partner stakeholders
  • Manage the inbound channel of customer requests in an organized, detailed oriented manner while leading with empathy
  • Leverage various methods of outreach to increase engaged customer connects
  • Have deep understanding of Toast product suite and ability to demo and discuss features and benefits to ensure customer is getting the most out of the product
  • Retain and grow SaaS revenue through both proactive and reactive engagement by utilizing product recommendations of Toast first party and partner products

Requirements

  • 4+ years account management OR program coordination experience required
  • Proficient in G-Suite, Salesforce, Slack and MS Office Suite
  • Ability to always lead with empathy with our partners and mutual customers
  • Highly motivated and passionate about the restaurant industry, while having a general understanding of the Toast Product Suite
  • Ownership mindset, flexibility toward dynamic change
  • Detailed oriented with the ability to deliver clear outcomes
  • Ability to perform in a fast paced environment
  • Strong organization skills and time management skills
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementprogram coordinationSaaS revenue retentionproduct recommendations
Soft Skills
empathyrelationship buildingmotivationflexibilitydetail orientationorganizationtime management