Marketing Services Manager

Toast

. Lead and develop a high‑performing team of 10-12 Specialists .

Posted 4/2/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $100,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a high‑performing team of 10-12 Specialists
Handle escalations and quality
Develop and implement innovative ways to work smarter and scale the team
Uncover and create opportunities to drive customer growth

Requirements

What you’ll need

8+ years in customer success or marketing
2+ years experience successfully leading & managing teams
Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale
Excellent communication, interpersonal and writing skills
Love for developing people in a high growth environment
Enthusiastic about technology with demonstrated technical aptitude
Strong project management skills and an ability to multitask
Creative, analytical and execution-oriented
Ability to effectively operate both strategically and tactically
Hospitality background is a nice to have

Benefits

Comp & perks

Competitive compensation and benefits programs
Flexibility to meet changing needs of employees
Professional development opportunities
Cash compensation (overtime, bonus/commissions)
Health insurance
Retirement plans
Paid time off
Equipment allowances

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successmarketingprocess-orientedplaybooksSLAsQA mechanismsproject management

Soft Skills

leadershipcommunicationinterpersonal skillswriting skillspeople developmentmultitaskingcreativityanalytical skillsexecution-orientedstrategic thinking