Toast

Senior Product Manager, Consumer Payments

Toast

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $159,000 - $254,000 per year

Job Level

Senior

About the role

  • Own the product vision, strategy, and roadmap for Consumer Payments, aligning near-term execution with Toast’s long-term strategy.
  • Define the end-to-end consumer payment experience across areas such as wallet, stored value, guest checkout, rewards-linked payments, and emerging lower-cost payment methods.
  • Partner with Consumer and Guest teams to create payment experiences that are seamless, intuitive, and habit-forming for diners across Toast surfaces.
  • Work closely with other Payment teams, Risk, Finance, Legal, and Operations teams to design solutions that are compliant, scalable, and economically compelling.
  • Drive product discovery and prioritization grounded in customer needs, business impact, technical feasibility, and strategic differentiation.
  • Lead complex cross-functional initiatives involving internal platform teams and external partners.
  • Translate broad strategic goals into clear milestones, measurable outcomes, and focused execution plans.
  • Use data to evaluate adoption, engagement, conversion, retention, payment mix, margin impact, and customer value.
  • Communicate strategy, priorities, tradeoffs, progress, and risks clearly to senior leadership and stakeholders across Toast.
  • Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

Requirements

  • 8+ years of product management experience, including significant experience in payments, fintech, consumer payments, wallets, or other complex platform businesses.
  • Track record of defining, building, and scaling products in ambiguous, cross-functional environments.
  • Strong understanding of digital payments, wallets, stored value, alternative payment methods, or consumer fintech ecosystems.
  • Ability to balance customer experience, technical complexity, risk and compliance constraints, and business economics.
  • Strong technical fluency and comfort partnering deeply with engineering on architecture, APIs, dependencies, and rollout planning.
  • Excellent communication and stakeholder management skills, with the ability to influence senior leaders and align cross-functional teams.
  • Strong analytical and strategic thinking skills, with the ability to move fluidly between detail and big-picture strategy.
  • Experience with marketplace, network, loyalty, or two-sided platform models is a plus.
Benefits
  • Competitive compensation and benefits programs
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdigital paymentswalletsstored valuealternative payment methodsAPIsdata analysisstrategic planningproduct discoverycross-functional collaboration
Soft Skills
communicationstakeholder managementanalytical thinkingstrategic thinkinginfluencingcustomer experience focusrisk managementproblem-solvingleadershipadaptability