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Toast

Associate Director, Product Design – Go To Market Experiences

Toast

. Drive the design, strategy, and vision for new customer onboarding to Toast .

Posted 4/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $165,000 - $264,000 per yearWebsite

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Drive the design, strategy, and vision for new customer onboarding to Toast
  • Provide support to new customers for their growth and adoption of the Toast platform
  • Guide the evolution of AI-first experiences that simplify complex setup and workflows
  • Collaborate closely with product and engineering to define strategy
  • Set a high bar for design craft and inspire the team to push boundaries

Requirements

What you’ll need
  • 5+ years of design leadership experience
  • 7+ years in a design role
  • 1+ years management experience required
  • Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
  • Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
  • Lead hiring and growth of the Go To Market design team
  • Coach team members to continually improve their craft and deliver an exceptional experience
  • Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
  • Collaborate cross-functionally with product and engineering to understand users, translating that understanding into strategy that drives customer and business outcomes
  • Strong communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
  • Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences
  • Enduring sense of curiosity with a desire to continuously learn and evolve
  • Hands-on proficiency in Figma and other prototyping and design collaboration tools, including platforms like V0, magic patterns, Claude code etc.
  • Ability to work core EST hours to collaborate with team members

Benefits

Comp & perks
  • Competitive compensation and benefits programs
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
design leadershipend-to-end product designdesign strategyAI-first experiencesdesign reviewsqualitative researchquantitative researchprototypingdesign collaboration
Soft Skills
mentoringinspiring creativitystakeholder managementcommunicationrelationship buildingcuriositycontinuous learning