Payroll Operations Specialist
Toast
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead client onboarding for the benefits module by providing guidance on configuration and functionality to meet their unique business needs.
- Answer customer questions and help fix technical issues within the benefits module.
- As needed, participate in video calls with customers to provide demonstrations or assist in troubleshooting.
- Oversee the configuration of client retirement plans in Toast Payroll and deliver continuous technical support.
- Provide end-to-end support of our 401(k) payroll integration by maintaining participant elections, sharing participant data with our partner and resolving errors.
- Support entry-level Banking and Payment functions as capacity and needs dictate.
Requirements
- 1-2 Years of experience in an operations or customer facing role
- Strong communication skills, with the ability to convey technical language in simple terms over email or video meetings
- Strong diagnostic skills with a desire to learn “how” things work
- Customer focused with the ability to see things from the customer’s perspective
- Excellent attention to detail and unwavering commitment accuracy
- Strong organization and time management skills
- Proficiency with Microsoft Excel or Google Sheets and the ability to manipulate large quantities of data.
Benefits
- Competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
- Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
configurationtechnical support401(k) payroll integrationdata manipulation
Soft Skills
communication skillsdiagnostic skillscustomer focusattention to detailorganization skillstime management skills