Toast

Manager, Customer Success

Toast

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,000 - $166,000 per year

Job Level

SeniorLead

Tech Stack

SFDC

About the role

  • Manage a team of 6-8 CSMs to provide the best-in-class customer experience while exceeding growth and retention goals.
  • Exceed monthly, quarterly, and annual revenue, nps, go live, and product activation/ adoption goals.
  • Work closely with cross-functional partners to drive the highest levels of customer success throughout the post-live customer journey.
  • Develop and implement innovative ways to work smarter and scale the team.
  • Act as a point of escalation for restaurant customer concerns and acute issues.
  • Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.
  • Manage the use of Salesforce.com and all related applications.
  • Work with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, surveys, and more.
  • Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment.

Requirements

  • 8+ years in customer success or sales
  • 2+ years experience successfully leading & managing teams
  • Minimum four-year college degree from an accredited institution
  • Extensive experience leading large cross-functional initiatives
  • Excellent communication, interpersonal and writing skills
  • Love for developing people in a high growth environment
  • Enthusiastic about technology with demonstrated technical aptitude
  • Strong project management skills and an ability to multitask
  • Creative, analytical and execution-oriented
  • Ability to effectively operate both strategically and tactically
  • Hospitality background is a nice to have
Benefits
  • Competitive salary
  • Benefits programs that help to attract, retain, and motivate employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsalesproject managementdata analysisreportingworkflow managementteam managementrevenue growthproduct activationcustomer retention
Soft Skills
communicationinterpersonal skillswriting skillsleadershipcreativityanalytical skillsexecution-orientedmultitaskingstrategic thinkingtactical thinking
Certifications
Bachelor's degree