Collections Specialist
Toast
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $24 - $38 per hour
Job Level
About the role
- Manage delinquent accounts across different lending products
- Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
- Work cross-functionally with billing, accounting, and operational risk teams
- Address customer questions, concerns, and inquiries related to outstanding transactions
- Track and report portfolio performance metrics
- Assist with process improvement initiatives for Toast Capital Collections
Requirements
- 1-2 years of relevant collections experience in the lending field
- Ability to work under pressure and strong attention to detail
- Ability to follow process and procedure throughout complex customer interactions
- Highly organized, self-motivated, flexible, and adaptable
- Strong written and verbal communication skills
- Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements
Benefits
- Competitive compensation and benefits programs
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experienceportfolio performance metricsprocess improvement
Soft Skills
attention to detailability to work under pressurestrong written communicationstrong verbal communicationhighly organizedself-motivatedflexibleadaptable