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Customer Success Manager II, Payroll

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full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $82,000 per year

Tech Stack

Cloud

About the role

  • Serve as a strategic engine for revenue protection and customer loyalty
  • Lead high-stakes discovery calls and product demos
  • Master the Core POS and Employee Cloud systems
  • Protect and expand SaaS revenue
  • Leverage product usage data for recommendations
  • Drive full activation of the Payroll Product Suite
  • Partner with internal teams for issue resolution

Requirements

  • 2+ years of experience in B2B payroll operations
  • Proven track record in a customer-facing role
  • Demonstrated experience in case/queue management
  • High general tech-fluency
  • Strong virtual presence and professional skills
  • A critical and creative thinker
  • A self-starter who thrives in a changing landscape
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B payroll operationscase managementqueue managementSaaS revenue protectionproduct usage data analysisPayroll Product Suite activationCore POS systemEmployee Cloud system
Soft Skills
customer-facing skillsstrong virtual presenceprofessional skillscritical thinkingcreative thinkingself-starteradaptability