Associate Product Manager – Support AI
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full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $87,000 - $139,000 per year
About the role
- Write clear, concise product specs that support chat and voice AI roadmaps
- Use AI and analytics tools to identify new opportunities, analyze performance, and evaluate quality
- Conduct regular transcript analysis to identify missing content, procedural gaps, and routing issues
- Support rollouts by partnering with product, engineering, QA, and operations
- Partner closely with Operations SMEs to validate problem areas
- Collaborate with content teams to manage expectations and ensure timely delivery
- Collaborate with operations and enablement teams for smooth product releases
- Contribute to vendor management and report on roadmap performance
Requirements
- 1–2+ years of experience in product management, product operations, business operations, or a similar analytical role
- Strong analytical skills and fluency with Google Sheets and BI tools
- Fluency using AI tools to generate insights and accelerate analysis
- Highly organized and able to prioritize effectively across multiple workstreams
- Excellent written and verbal communication skills
- Ability to zoom out to the big picture while maintaining exceptional attention to detail
- Professionalism and reliability when engaging with vendors.
Benefits
- Competitive compensation and benefits programs
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementproduct operationsbusiness operationsanalytical skillstranscript analysisvendor managementAI toolsanalytics toolsGoogle SheetsBI tools
Soft skills
strong analytical skillshighly organizedprioritizationexcellent written communicationexcellent verbal communicationattention to detailprofessionalismreliability