Toast

Senior Customer Success Manager, Enterprise

Toast

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $114,000 per year

Job Level

Senior

About the role

  • Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies
  • Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers.
  • Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities.
  • Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy.
  • Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow.
  • Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution.

Requirements

  • 8+ years account management experience
  • Mid-Market or Enterprise customer management experience
  • Strong leadership, teamwork, and cross-departmental collaboration skills
  • Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • General technical proficiency using software
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills
Benefits
  • Competitive compensation and benefits programs
  • Flexibility to meet changing needs
  • Help to attract, retain, and motivate best people in the industry

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
leadershipteamworkcross-departmental collaborationcommunicationpresentationorganizationalinfluencingproject managementstrategic relationship managementadaptability