Senior Product Manager, Core Payments
Toast
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $132,000 - $211,000 per year
Job Level
Senior
Tech Stack
Distributed Systems
About the role
- Design and deliver new payment capabilities such as new authorization types, ML-powered retry logic, intelligent dynamic routing strategies, etc
- Define, prioritize, and deliver roadmap initiatives that improve the reliability, accuracy, and efficiency of Toast’s payment processing systems.
- Lead execution for infrastructure-focused programs such as, resiliency, system migrations, and failover capabilities
- Interpret and apply card scheme rules and processor specifications (e.g., Visa, Mastercard, Amex) to ensure scalable and compliant implementation across the platform.
- Partner closely with engineering to modernize Toast’s transaction layer — including state management, asynchronous workflows, API contracts, and observability tooling.
- Collaborate closely with finance and operations teams on settlement accuracy, reconciliation, cost modeling, and risk mitigation.
- Manage multi-team dependencies with Engineering, Processor Partners, Customer Support, FinOps, and Product Marketing.
- Collaborate with processors and partners to scope new integrations, manage certifications, and expand Toast’s global payment capabilities.
- Drive execution discipline through clear requirements, acceptance criteria, documentation, and cross-functional communication.
- Monitor key performance metrics and partner with engineering to improve system reliability and operational health.
- Communicate roadmap updates, project status, and risks to stakeholders with clarity and transparency.
Requirements
- 5+ years of product management experience, focusing on payments, fintech infrastructure, or transaction orchestration.
- Proven track record shipping complex capabilities in core payment flows — such as incremental auth, refund architecture, fallback handling, and multi-gateway orchestration.
- Strong technical fluency — you understand and can work from payment specifications, network mandates, and API definitions, and collaborate deeply with engineering on architecture and design.
- Deep familiarity with card networks, processors, and the end-to-end lifecycle of a transaction, from initiation to final settlement.
- Experience navigating regional payment differences, acquiring relationships, and compliance requirements across geographies.
- Skilled at leading platform-level initiatives involving distributed systems, asynchronous workflows, and system resilience.
- A natural influencer who can align senior engineers, operations leaders, and external partners around a compelling vision and roadmap.
- Clear and compelling communicator, both written and verbal — able to translate complex systems into crisp narratives for execs, peers, and partners.
- Data- and outcome-driven, relentlessly focused on real-world impact, system metrics, and customer success.
- Excited about building globally scalable payment systems and exploring intelligent optimization techniques (ML-based retry, dynamic routing, etc.).
- A strategic, systems-level thinker who thrives in ambiguity, takes ownership, and drives clarity in complex environments
Benefits
- Competitive compensation and benefits programs
- Health insurance
- 401(k)
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payment capabilitiesauthorization typesML-powered retry logicdynamic routing strategiessystem migrationsfailover capabilitiesAPI contractsasynchronous workflowstransaction orchestrationcore payment flows
Soft skills
influencerclear communicatordata-drivenoutcome-drivenstrategic thinkerownershipclarity in ambiguitycross-functional communicationcollaborationleadership