Customer Service Representative
TNG Stadtnetz GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Kiel • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Technical support for setting up telephone lines or Wi‑Fi
- Administrative support with billing disputes and changes to customer master data
- Point of contact for customers facing various issues
- Alignment with company goals and active contribution to achieving them
- Responding to contract-related questions and providing phone support to field technicians
Requirements
- Confident user of Windows
- Quick to learn processes and use digital tools
- Enjoy working with customers
- Patience and a professional manner
- Technical background (xDSL and fiber) is an advantage
- Experience in the telecommunications industry is desirable
- Fluency in German, both written and spoken
Benefits
- Compensation package: Our internal pay regulations include an annual one-time payment and an annual inflation adjustment
- Company pension scheme
- Childcare subsidy
- Additional childcare days
- Commission model: In addition to your base salary, you benefit from an attractive, uncapped commission plan that rewards outstanding performance
- A weekly, sleep-rhythm-friendly shift system
- Mobile working (remote work)
- 30 days of paid vacation
- Family atmosphere: we use a relaxed first-name culture and unwind together at company events
- Best company restaurant in Northern Germany
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
xDSLfiber
Soft skills
customer servicepatienceprofessionalismquick learner