Senior Principal, AI Software Engineer – Agentic & Industry Solutions

TMS

Senior Principal AI Software Engineer leading the design and implementation of AI solutions. Collaborating across teams to transform customer experiences with innovative technologies.

Posted 6/30/2026full-timeRemote • Oregon • 🇺🇸 United StatesSenior💰 $205,200 - $360,800 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudERPJavaScriptMicroservicesPythonTypeScript

About the role

Key responsibilities & impact

Be the one building AI-powered experiences where they matter most.
The Principal Architect and AI Engineer – Agentic & Industry Solutions is a highly technical, hands-on leader responsible for designing, building, and scaling transformative AI-powered solutions on Genesys Cloud.
Working within the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences.
The Principal Architect and AI Engineer provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master's degree preferred
10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
Strong hands-on development experience building scalable enterprise applications
Proven ability to move solutions from concept and prototype through production deployment
Demonstrated technical leadership skills and ability to mentor engineers and architects
Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
Experience creating reusable solution accelerators, frameworks, and industry-specific assets
Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus
Contributions to technical communities, open-source projects, patents, or innovation initiatives is a plus
Candidates must have willingness to travel as necessary; a valid passport is required
Technical proficiency in the following is not necessary, but a plus: - Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks - Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation - AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock - Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud) - Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions - Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Software EngineeringSolution ArchitectureEnterprise IntegrationAI Workflow AutomationMicroservicesPythonJavaScript/TypeScriptREST APIsEvent-Driven ArchitecturesAI Frameworks

Soft Skills

CommunicationStakeholder EngagementMentoring

Certifications

Bachelor's Degree in Computer ScienceMaster's Degree Preferred