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TMS

Product Manager – Maintenance Platform, 10+ years exp.

TMS

Product Manager leading the maintenance platform development. Driving product strategy and execution to improve maintenance operations and resident experience.

Posted 6/10/2026contractRemote • Arlington • Virginia • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact
  • Define and execute the product roadmap for the maintenance platform, including work order management, inspections, preventive maintenance, and resident communication
  • Partner with Operations, Engineering, and external vendors to translate business needs into scalable product solutions
  • Own end-to-end delivery—from requirements and prioritization through launch and iteration
  • Optimize workflows across key areas such as scheduling, technician productivity, and automated resident engagement
  • Drive integration strategy (e.g., PMS, CRM, middleware) to ensure seamless data flow and system interoperability
  • Leverage data and user feedback to continuously improve product performance and adoption
  • Support pilot programs and scale successful solutions across the portfolio
  • Identify opportunities to leverage AI to automate workflows (e.g., work order intake, routing, communication)
  • Partner with engineering on AI-enabled features such as recommendation engines, automation, and workflow optimization
  • Define success metrics and evaluate AI performance (accuracy, efficiency, user adoption)
  • Ensure responsible AI usage, including data quality, transparency, and operational reliability.

Requirements

What you’ll need
  • 10+ years exp.
  • 5+ years of product management experience, preferably in B2B SaaS, operations, or platform products
  • Experience building workflow-based products (e.g., work order systems, CRM, or operations platforms)
  • Familiarity with AI/ML-driven products or automation tools (hands-on experience not required, but strong product sense expected)
  • Strong stakeholder management and cross-functional leadership skills
  • Analytical mindset with experience using data to inform product decisions.

Benefits

Comp & perks
  • All your information will be kept confidential according to EEO guidelines.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
product managementworkflow optimizationdata analysisAI integrationautomation toolswork order managementpreventive maintenanceuser feedback analysissuccess metrics definitionB2B SaaS
Soft Skills
stakeholder managementcross-functional leadershipanalytical mindsetcommunicationcollaborationproblem-solvingstrategic thinkingadaptabilitydecision-makinguser-centric approach