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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR operations, including onboarding, offboarding, and record-keeping, while maintaining data integrity and compliance. Proficient in communication and customer service, with a strong ability to collaborate across teams and suggest process improvements.
Highest-signal resume keywords
HRIS/HCM Systems ExperienceBilingual Proficiency in Mandarin and EnglishMS Office Proficiency, Especially ExcelStrong Verbal and Written Communication SkillsBachelor’s Degree in Human Resources or Related Field
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingOffboardingRecord-KeepingBenefits AdministrationPayroll ProcessingData ManagementProcess ImprovementHR OperationsCustomer ServiceConfidentiality Management
Soft Skills
Highly OrganizedDetail-OrientedProblem-Solving AptitudeResponsive Customer Service MindsetAbility to Prioritize Tasks
Tools & Technologies
HRISHCM SystemsEmployment HeroMS OfficeData Analysis Tools
Certifications & Qualifications
HR Certification or TrainingSHRM Certification
Industry Keywords
Local Employment LawHR PoliciesEmployee RecordsSOPsProcess Flows
About the role
Key responsibilities & impact- Support onboarding for new hires by preparing employment contracts, setting up HR systems and accounts, and coordinating with relevant parties.
- Assist with offboarding and termination processes, including company asset returns, system updates, and final payments or benefits where appropriate.
- Maintain and update accurate employee records in HRIS, ensuring data integrity, confidentiality, and compliance.
- Respond to employee enquiries about HR policies, benefits, systems, and tools as the first point of contact for routine HR operations questions.
- Support Payroll, Employment Relations, and Administration with daily tasks.
- Review HR operations processes, identify recurring issues, suggest improvements, and assist with implementing efficient workflows.
- Collaborate with cross-functional teams such as IT and Finance on systems access, equipment provisioning, and new-hire setup.
- Maintain SOPs, process flows, HR systems user guides, and employee or manager FAQs.
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- 1+ years’ experience in HR, HR operations, HR administration, or a customer-service environment, including internships.
- Basic understanding of onboarding, offboarding, record-keeping, benefits, and payroll.
- Demonstrated bilingual proficiency in Mandarin and English in written and verbal communication.
- Proficiency with MS Office, especially Excel, and comfort working with data.
- Strong verbal and written communication skills and a professional, responsive customer service mindset.
- Highly organized and detail-oriented; able to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive employee information with discretion.
- Problem-solving aptitude, including identifying root causes and suggesting practical improvements.
- Preferred: experience with HRIS/HCM systems such as Employment Hero or case/employee-support systems.
- Preferred: familiarity with local employment/labour law.
- Preferred: exposure to process improvement or operations.
- Preferred: HR certification or training, such as SHRM or a local HR body, or working toward it.
Benefits
Comp & perks- Competitive salary and performance-based bonuses.
- Opportunities for career growth and development within a global company.
- Collaborative and inclusive work environment with exposure to cross-region operations.
- Health and wellness benefits.
- Flexible working arrangements.