Service Desk Analyst

TLC Worldwide

Service Desk Analyst at TLC Worldwide supporting IT issues and managing service desk operations for global brands. Collaboration with remote teams and problem-solving in a creative environment.

Posted 7/18/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, particularly in Windows 10/11, Microsoft 365, and Dynamics 365, while effectively managing user accounts and troubleshooting various IT issues. Proficient in utilizing tools like Microsoft Endpoint Manager and Zendesk to enhance service delivery and support remote teams.

Highest-signal resume keywords

Windows 10/11 ExpertiseMicrosoft 365 ProficiencyDynamics 365 TroubleshootingZendesk AdministrationMicrosoft Azure Fundamentals (AZ-900)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st/2nd Line IT SupportUser Account ManagementDNS AdministrationActive Directory KnowledgeApple Remote Desktop ExperienceMicrosoft Endpoint Manager (Intune)JAMF ProficiencyTroubleshooting SkillsIn-House Platform MasteryDocumentation Skills

Soft Skills

Problem-Solving SkillsStrong Communication SkillsProactive Mindset

Tools & Technologies

GoDaddyZendeskMicrosoft Endpoint ManagerApple Remote DesktopJAMF

Certifications & Qualifications

Microsoft CertificationsApple CertificationsMicrosoft Azure Fundamentals (AZ-900)Microsoft 365 Fundamentals (MS-900)

Industry Keywords

IT SupportService Desk ManagementRemote Team SupportMeeting Room Technology

Tech Stack

Tools & technologies

AzureDNSJamf

About the role

Key responsibilities & impact

Be the first line of defence for IT issues, managing our service desk like a pro
Set up and manage user accounts, laptops, and printers
Administer DNS using GoDaddy and manage Zendesk campaigns
Support our remote teams with meeting room technology
Troubleshoot Dynamics 365 and assist with various IT projects
Learn and master our in-house developed platform

Requirements

What you’ll need

Some experience as a 1st/2nd line IT Support Analyst
Expertise in Windows 10/11, Microsoft 365, and Dynamics 365
Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD
Experience with Apple Remote Desktop, JAMF, and Zendesk administration
Excellent problem-solving skills and the ability to document your work clearly
Strong communication skills, including working with non-native English speakers
A proactive mindset and the ability to identify root causes and propose solutions
Recent graduates with relevant skills and certifications are encouraged to apply!
Microsoft and Apple certifications (desirable)
Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)

Benefits

Comp & perks

Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events, tasty lunches & more
TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme