Technical Support Specialist
Tjekvik
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇰 Denmark
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle inbound support tickets and enquiries from dealerships
- Troubleshoot issues and guide customers to solutions
- Provide phone and written support across multiple European markets
- Collaborate with the Operations team to escalate and resolve complex cases
- Contribute to improving support processes and documentation
Requirements
- Minimum 3 years of experience in a customer service role or similar
- Fluent English (our working language)
- Fluent in Spanish or French
- Based in Europe
- Thrives in a remote-first environment
Benefits
- Remote - work from anywhere in Europe
- Radically informal, honest, and transparent culture
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicetroubleshootingcommunicationcollaborationproblem-solvingprocess improvement