Tivity Health

Senior Account Operations Specialist

Tivity Health

full-time

Posted on:

Location: 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $58,200 - $79,500 per year

Job Level

Senior

About the role

  • Serves as the primary point of contact to participating locations for day-to-day service delivery and is ultimately responsible for provider satisfaction with service delivery.
  • Drives a positive member experience through our provider network.
  • Creates and builds relationships with fitness provider location management and staff via telephonic and electronic communications, resolving issues and directing appropriate resources and staff to assure the successful day-to-day delivery of Tivity Health products.
  • May also interact with fitness center staff and support specific large community events and health plan events in person.
  • Support new contract and new location implementations.
  • Support contract renewal discussions by capturing partner feedback and ensuring contract terms reflect current service delivery needs.
  • Identify opportunities for contract amendments to improve efficiency, reimbursement alignment, or member experience, and coordinate with internal teams to implement.
  • Provides business consultation to participating locations using tool kits and other member engagement materials.
  • Provides support and assistance to marketing, sales and client relations teams to promote our products, including the exploration of avenues for increased utilization of the products.
  • Provides program updates and training to participating locations.
  • Follows up on customer service issues with fitness provider locations, members and health plans.
  • Develops action plans/strategies to drive utilization and improve customer service at provider locations.
  • Establishes and maintains accurate and complete records of all communications.
  • Support other initiatives, projects and pilots related to our participating location network, as needed.

Requirements

  • Bachelor’s degree preferred (in business, sales, marketing, fitness, communication or health-related field) or equivalent. Additional experience will be considered.
  • 2 or more years’ experience in vendor management, provider networks, customer service, sales/marketing, or client services.
  • Detail-oriented with strong organizational skills.
  • Ability to manage multiple priorities.
  • Proficiency using MS Office, including Word, Excel, PowerPoint and Outlook.
  • Ability to resolve problems and direct resources appropriately.
  • Ability to communicate effectively both orally and in writing, with a variety of audiences.
  • Must be self-directed and able to function independently with little supervision.
  • Knowledge of the fitness industry and working with older adults a plus.
Shipium

Carrier Operations Specialist

Shipium
Mid · Seniorfull-time$80k–$85k / yearArizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Maryland, Massachusetts, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington, Wisconsin · 🇺🇸 United States
Posted: 45 minutes agoSource: ats.rippling.com
KBR, Inc.

Licensed Clinical Social Worker – Special Operations

KBR, Inc.
Junior · Midfull-timeNorth Carolina · 🇺🇸 United States
Posted: 1 hour agoSource: kbr.wd5.myworkdayjobs.com
EEOC

IT Operations Lead

EEOC
Seniorfull-time$99k–$225k / yearVirginia · 🇺🇸 United States
Posted: 1 hour agoSource: bah.wd1.myworkdayjobs.com
CloudCyber SecurityTypeScript
Bloom Energy

Director, Commercial Operations – Data Center

Bloom Energy
Leadfull-time$164k–$246k / yearCalifornia · 🇺🇸 United States
Posted: 1 hour agoSource: bloomenergy.wd1.myworkdayjobs.com
Encore Fire Protection

Operations Manager

Encore Fire Protection
Mid · Seniorfull-time$200k–$500k / yearMaryland · 🇺🇸 United States
Posted: 1 hour agoSource: careers-encorefireprotection.icims.com