Office Designer, Remote
Patterson Companies, Inc.
Senior Account Operations Specialist
Tivity Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $58,200 - $79,500 per year
Job Level
Senior
About the role
- Serves as the primary point of contact to participating locations for day-to-day service delivery and is ultimately responsible for provider satisfaction with service delivery.
- Drives a positive member experience through our provider network.
- Creates and builds relationships with fitness provider location management and staff via telephonic and electronic communications, resolving issues and directing appropriate resources and staff to assure the successful day-to-day delivery of Tivity Health products.
- May also interact with fitness center staff and support specific large community events and health plan events in person.
- Support new contract and new location implementations.
- Support contract renewal discussions by capturing partner feedback and ensuring contract terms reflect current service delivery needs.
- Identify opportunities for contract amendments to improve efficiency, reimbursement alignment, or member experience, and coordinate with internal teams to implement.
- Provides business consultation to participating locations using tool kits and other member engagement materials.
- Provides support and assistance to marketing, sales and client relations teams to promote our products, including the exploration of avenues for increased utilization of the products.
- Provides program updates and training to participating locations.
- Follows up on customer service issues with fitness provider locations, members and health plans.
- Develops action plans/strategies to drive utilization and improve customer service at provider locations.
- Establishes and maintains accurate and complete records of all communications.
- Support other initiatives, projects and pilots related to our participating location network, as needed.
Requirements
- Bachelor’s degree preferred (in business, sales, marketing, fitness, communication or health-related field) or equivalent. Additional experience will be considered.
- 2 or more years’ experience in vendor management, provider networks, customer service, sales/marketing, or client services.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple priorities.
- Proficiency using MS Office, including Word, Excel, PowerPoint and Outlook.
- Ability to resolve problems and direct resources appropriately.
- Ability to communicate effectively both orally and in writing, with a variety of audiences.
- Must be self-directed and able to function independently with little supervision.
- Knowledge of the fitness industry and working with older adults a plus.
