Operations

• Serves as the primary point of contact to participating locations for day-to-day service delivery and is ultimately responsible for provider satisfaction with service delivery.
• Drives a positive member experience through our provider network.
• Creates and builds relationships with fitness provider location management and staff via telephonic and electronic communications, resolving issues and directing appropriate resources and staff to assure the successful day-to-day delivery of Tivity Health products.
• May also interact with fitness center staff and support specific large community events and health plan events in person.
• Support new contract and new location implementations.
• Support contract renewal discussions by capturing partner feedback and ensuring contract terms reflect current service delivery needs.
• Identify opportunities for contract amendments to improve efficiency, reimbursement alignment, or member experience, and coordinate with internal teams to implement.
• Provides business consultation to participating locations using tool kits and other member engagement materials.
• Provides support and assistance to marketing, sales and client relations teams to promote our products, including the exploration of avenues for increased utilization of the products.
• Provides program updates and training to participating locations.
• Follows up on customer service issues with fitness provider locations, members and health plans.
• Develops action plans/strategies to drive utilization and improve customer service at provider locations.
• Establishes and maintains accurate and complete records of all communications.
• Support other initiatives, projects and pilots related to our participating location network, as needed.

Senior Account Operations Specialist

Logistics Operations Supervisor

Radar Operations Engineer

Supplier Quality Engineer – Industrialization

Supplier Quality Operations Engineer

Manager, Sales Operations – Commissions