Customer Experience Analyst (CX)

Tivita

Analista de CX ensuring effective customer operations at Tivita, addressing client needs through organized support and continuous improvement. Collaborating closely with product and tech teams for optimal solutions.

Posted 5/18/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support customers via chat, WhatsApp and meetings, assisting with day-to-day operations at Tivita;
Investigate system issues and behaviors, identifying root causes before responding;
Guide customers through processes such as billing, scheduling, transfers, reporting and financial organization;
Work closely with the Product and Technology teams to create and track requests;
Identify patterns of recurring questions and problems and translate them into process, material or product improvements;

Requirements

What you’ll need

Strong written and verbal communication skills;
Ability to organize tasks, requests and priorities;
Comfortable with technology and quick to learn new systems;
Experience working in startups, technology companies or high-growth environments;
Ability to investigate issues and develop hypotheses before responding;
Self-motivated and able to independently research and learn when necessary;
Proven experience in customer support.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communicationstrong verbal communicationorganizational skillsproblem investigationself-motivatedindependent researchcustomer support experience