Tivita

Customer Success Manager

Tivita

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Manage the Relationship: Lead kickoffs and onboarding with energy, ensuring the client gets off to a strong start and understands the path to success.
  • Be the Implementation Bridge: Work closely with the implementation team to ensure setups and trainings run smoothly and on schedule.
  • Monitor Account Health: Keep a close eye on how clients are using the platform, anticipate issues, and act quickly if engagement drops.
  • Educate and Delight: Deliver trainings and present new features, ensuring clients always know how to get the most out of Tivita.
  • Identify Opportunities: Act as a consultant to the client’s business, recommending products or services that make sense for their current needs.
  • Retain and Demonstrate Value: Use data to show clients how Tivita is helping their business, securing long-term partnerships.

Requirements

  • Mid-level (Pleno): For those who are autonomous, can manage portfolios efficiently, and resolve complex challenges independently.
  • Senior: For professionals experienced with high-value (Key) accounts, able to engage with major stakeholders on equal footing and who enjoy mentoring less experienced teammates.
  • Specialist: For those who are a technical and strategic reference, handle strategic (multi-product) accounts and help design the strategies that guide the entire team.
  • Business Insight: Able to look beyond "clicking a button" and understand the real operations of a clinic.
  • Resilience and Flexibility: Comfortable handling challenging conversations and turning difficult situations into positive outcomes.
  • Passion for Data: Enjoy analyzing metrics and turning numbers into a clear action plan for the client.
  • Excellent Communication: Able to speak both with daily system users and with clinic owners or executives.
  • Ownership Mentality: If you see something that can be improved, you take the initiative to propose it.
Benefits
  • Manage the Relationship: Lead kickoffs and onboarding with energy, ensuring the client gets off to a strong start and understands the path to success.
  • Be the Implementation Bridge: Work closely with the implementation team to ensure setups and trainings run smoothly and on schedule.
  • Monitor Account Health: Keep a close eye on how clients are using the platform, anticipate issues, and act quickly if engagement drops.
  • Educate and Delight: Deliver trainings and present new features, ensuring clients always know how to get the most out of Tivita.
  • Identify Opportunities: Act as a consultant to the client’s business, recommending products or services that make sense for their current needs.
  • Retain and Demonstrate Value: Use data to show clients how Tivita is helping their business, securing long-term partnerships.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
autonomyportfolio managementproblem solvingstakeholder engagementmentoringbusiness insightresilienceflexibilitydata analysiscommunication