Customer Engagement Manager

Tithe.ly

Customer Engagement Manager at Tithely, driving community software strategy and customer engagement initiatives. Fostering customer trust and satisfaction through effective communication and journey mapping.

Posted 5/8/2026full-timeRemote • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth.
Own and manage the community platform and related communication tools.
Develop and implement programs that increase customer participation, engagement, and advocacy within the community.
Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events.
Create and manage lifecycle messaging strategies that keep customers informed without over-communicating.
Establish consistent messaging standards, tone, and communication cadences across customer touchpoints.
Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights.
Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions.
Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages.
Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making.
Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement.
Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience.
Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards.
Identify key moments that drive customer satisfaction, retention, and long-term loyalty.

Requirements

What you’ll need

2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment.
Experience managing customer-facing communications, engagement programs, or community initiatives.
Experience using CRM, community, or customer engagement platforms.
Experience coordinating projects or initiatives across multiple teams.

Benefits

Comp & perks

Health insurance, dental, vision for your family
401K
Paid time off
Sick leave
Parental leave
and more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer experiencecommunity managementengagement programscustomer advocacylifecycle messaging strategiesreporting frameworkscustomer journey mappingdata analysisproject coordination

Soft Skills

communicationcross-functional collaborationcustomer trust reinforcementstrategic thinkingproblem-solving