Process Improvement Manager

Titanium Healthcare Inc.

Process Improvement Manager advancing Titanium Healthcare’s compassionate care mission through Lean, Six Sigma, analytics, and workflow optimization. Leading enterprise initiatives, technology improvements, and cross-functional operational change.

Posted 8/14/2026full-timeGarden Grove • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement methodologies such as Lean and Six Sigma, with a strong focus on operational excellence and data-driven decision-making. Capable of leading cross-functional initiatives, developing performance metrics, and fostering collaboration to enhance organizational efficiency and compliance.

Highest-signal resume keywords

Lean Six Sigma Green Belt CertificationProcess Improvement MethodologiesCross-Functional Project ManagementOperational Data AnalysisPerformance Metrics Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingRoot Cause AnalysisWorkflow AnalysisOperational ExcellenceData Analysis SoftwarePerformance IndicatorsStandardized WorkflowsContinuous ImprovementOrganizational Change ManagementBusiness Process Optimization

Soft Skills

Analytical SkillsProblem-Solving SkillsStrategic ThinkingRelationship-Building SkillsCommunication Skills

Tools & Technologies

Microsoft Office SuiteReporting ToolsBusiness SystemsVirtual PlatformsDashboard Software

Certifications & Qualifications

Lean Six Sigma Green Belt CertificationLean Six Sigma Black Belt Certification

Industry Keywords

HealthcareManaged CarePopulation HealthRegulated IndustryOperational Technology

About the role

Key responsibilities & impact

Evaluate organizational workflows, business processes, and operational practices to identify opportunities for improved efficiency, quality, scalability, and performance
Lead cross-functional process improvement initiatives by analyzing current-state operations, identifying root causes, recommending sustainable solutions, and supporting implementation
Apply Lean, Six Sigma, root cause analysis, and continuous improvement methodologies to reduce waste and optimize operations
Develop standardized workflows, operating procedures, process maps, and documentation supporting consistency, efficiency, and regulatory compliance
Evaluate process-related organizational risks and recommend solutions to strengthen internal controls and operational reliability
Identify and promote best practices across departments
Lead complex organizational initiatives aligned with Titanium Healthcare's strategic priorities
Partner with executive leadership and operational teams on initiatives, process changes, and organizational opportunities
Facilitate meetings, project planning sessions, and cross-functional workgroups
Coordinate with internal departments and external partners on operational improvements, technology enhancements, and process standardization
Monitor project outcomes and recommend adjustments for long-term sustainability
Develop operational metrics, dashboards, and performance indicators
Analyze operational, financial, and performance data to identify trends and prioritize improvements
Design and maintain reporting tools that provide leaders with actionable performance insights
Evaluate improvement initiatives using measurable outcomes and recommend enhancements
Evaluate business systems and workflows for efficiency, automation, and user-experience improvements
Collaborate on designing, testing, implementing, and optimizing technology solutions
Lead or support system implementations, upgrades, workflow redesign, and user acceptance testing
Support reporting capabilities and workflow enhancements
Advise leaders on process improvement and organizational change
Influence cross-functional teams through collaboration and data-driven recommendations
Communicate operational concepts, project updates, and recommendations to leaders and stakeholders
Pursue ongoing professional development and perform other assigned duties and special projects

Requirements

What you’ll need

Bachelor's degree in industrial engineering, systems engineering, operations management, business administration, healthcare administration, public health, or another related field required
Minimum of 5+ years of progressively responsible experience in process improvement, operational excellence, business process optimization, or continuous improvement
Experience leading complex cross-functional initiatives
Demonstrated experience leading cross-functional projects and collaborating with multiple departments
Experience analyzing operational data, developing performance metrics, and using data to identify trends and support business decisions
Strong knowledge of Lean, Six Sigma, root cause analysis, process mapping, workflow analysis, and continuous improvement methodologies
Strong project management skills and ability to manage multiple initiatives and competing demands
Excellent analytical, problem-solving, organizational, and critical thinking skills
Ability to influence change and achieve results without direct supervisory authority
Strategic thinking and ability to develop practical, sustainable solutions
Strong business acumen balancing efficiency, quality, compliance, and organizational priorities
Strong facilitation and relationship-building skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Fluent in English, written and verbal
Ability to communicate clearly in person, by phone, and electronically
Ability to identify problems and use logic and related information to develop and implement solutions
Adequate hearing and vision, with corrective devices if necessary
Ability to remain stationary and move around the office and/or travel throughout the community
Ability to travel as needed
Frequent computer, keyboard, and handheld/mobile device use; ability to type for extended periods
Competence with computers, email, virtual platforms, and programs
Proficiency in Microsoft Office Suite, including Excel, business systems, reporting tools, and data analysis software
Distraction-free home workspace with a secure internet connection
Lean Six Sigma Green Belt certification preferred; Black Belt certification a plus
Healthcare, managed care, population health, or highly regulated industry experience preferred
Business systems, operational technology, or workflow automation experience preferred
Executive dashboard, performance metric, and organizational reporting tool experience preferred
Organizational change management experience preferred
Master's degree in a related field preferred

Benefits

Comp & perks

12 holidays and up to 15 days of accrued PTO
Additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Hybrid work model and flexibility to support work-life balance
Medical, dental, and vision benefits, with up to 100% of the employee premium and 50% of dependent premiums covered depending on the plan
Unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings, and Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Pet Insurance
401(k) plan
Opportunities to develop and grow your career
Inclusive workplace and opportunity to make an individual impact