Bilingual Care Coordinator

Titanium Healthcare Inc.

Bilingual Care Coordinator managing member healthcare maintenance and treatment. Coordinating with healthcare providers and community services for patient support.

Posted 5/20/2026full-timeIndio • California • 🇺🇸 United StatesJunior💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Review and interview potential members to verify eligibility for enrollment
Complete referral process when necessary
Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator
Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers
Cross-functionally work with healthcare professionals, community and social support services, and other company employees
Document evidence of care in member record in a concise and timely manner using the EHR system
Routinely check in or schedule appointments with assigned members
Maintain documentation of all member encounters to complete established reporting requirements
Communicate with providers and care teams regarding member progress and care needs
Explain and translate information related to the member’s care to and on behalf of the member, when necessary
Identify and follow up on all referrals to assure continuity of care and member/family needs have been met
Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
Address member questions and process member requests in a timely manner
Investigate and direct member inquiries or complaints to appropriate staff members, including follow-ups to ensure satisfactory resolution
Follow established policies to enroll and disenroll members
Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance, and food assistance
Follow established protocol around patients experiencing pain, safety concerns, and/or mental health concerns to create safety plans, if necessary
Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services
Understand and abide by all departmental and companywide policies and procedures
Comply with all safety and injury prevention policies and regulations
Perform other duties as assigned or required

Requirements

What you’ll need

Diploma/GED required, associate degree preferred
Minimum 1+ years of experience in healthcare, social services, or care coordination
Current and valid Driver’s License with a clean driving record
Reliable transportation and proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection
Fluent in English (written and verbal), Bilingual in Spanish

Benefits

Comp & perks

Paid Time Off: 12 holidays and up to 15 days of accrued PTO
flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Pet Insurance
401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

care coordinationEHR documentationcare plan developmentmember enrollmentreferral processsafety plan creationcase managementmember educationprogress assessmentcomplaint resolution

Soft Skills

communicationinterpersonal skillsorganizational skillsproblem-solvingempathyteam collaborationattention to detailtime managementactive listeningcultural competency

Certifications

BLS certificationDriver's LicenseGEDassociate degree