Titanium Healthcare Inc.

Lead Care Manager – Outreach

Titanium Healthcare Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $23 - $26 per hour

Job Level

Senior

About the role

  • The Outreach Lead Care Manager is responsible for scheduling, organizing, and managing all aspects of member healthcare maintenance and treatment
  • Duties include conducting outreach, helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan, and educating patients about resources and options for managing their health
  • This role is hybrid, working from home and in the field (Orange County) to coordinate Health Home program enrollment and care coordination
  • Visit members in community settings such as their homes, hospitals, shelters, or other locations convenient to them
  • Verify Health Home eligibility, explain program benefits, and complete referrals for enrollment as needed
  • Collaborate with internal teams and community partners to identify and engage members who are difficult to reach or in need of additional support
  • Document outreach attempts, member contact, and outcomes in the EHR

Requirements

  • Fluent in English (written and verbal); Must be able to translate verbal and written information to and from the member
  • Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs
  • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
  • Ability to identify problems and use logic and related information to develop and implement solutions
  • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
  • Operate a computer and other office equipment
  • Ability to operate a vehicle and travel to meet with assigned members around the community as required or requested
  • High school diploma or GED required
  • Minimum 1-2 years of clinical experience and/or other healthcare or social work-related field
  • Current and valid driver's license
  • Proof of auto insurance
  • Distraction-free home workspace with a secure internet connection