Lead Care Manager – Outreach
Titanium Healthcare Inc.
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $26 per hour
Job Level
Senior
About the role
- The Outreach Lead Care Manager is responsible for scheduling, organizing, and managing all aspects of member healthcare maintenance and treatment
- Duties include conducting outreach, helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan, and educating patients about resources and options for managing their health
- This role is hybrid, working from home and in the field (Orange County) to coordinate Health Home program enrollment and care coordination
- Visit members in community settings such as their homes, hospitals, shelters, or other locations convenient to them
- Verify Health Home eligibility, explain program benefits, and complete referrals for enrollment as needed
- Collaborate with internal teams and community partners to identify and engage members who are difficult to reach or in need of additional support
- Document outreach attempts, member contact, and outcomes in the EHR
Requirements
- Fluent in English (written and verbal); Must be able to translate verbal and written information to and from the member
- Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs
- Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
- Ability to identify problems and use logic and related information to develop and implement solutions
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
- Operate a computer and other office equipment
- Ability to operate a vehicle and travel to meet with assigned members around the community as required or requested
- High school diploma or GED required
- Minimum 1-2 years of clinical experience and/or other healthcare or social work-related field
- Current and valid driver's license
- Proof of auto insurance
- Distraction-free home workspace with a secure internet connection