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Senior ServiceNow Lead – Solution Architect
Titan TechnologiesSenior ServiceNow Lead/Solution Architect leading design and implementation of ServiceNow solutions at Titan Technologies. Collaborating with clients and teams to ensure best practices and effective solutions.
Tech Stack
Tools & technologiesITSMServiceNowSOAP
About the role
Key responsibilities & impact- Lead the architecture, design, and implementation of ServiceNow solutions
- Translate customer requirements into scalable ServiceNow designs
- Serve as the senior technical advisor for ServiceNow projects
- Guide platform decisions related to configuration versus customization
- Lead discovery sessions, requirements workshops, process design sessions
- Communicate complex technical concepts clearly
- Provide hands-on support for ServiceNow configuration, development
- Ensure delivery teams maintain traceability from requirements to design
- Lead CMDB and CSDM design efforts
- Ensure ServiceNow solutions align with applicable security requirements
- Mentor ServiceNow developers, administrators, business analysts, testers
Requirements
What you’ll need- 8+ years of IT experience
- 5+ years of hands-on ServiceNow implementation or platform experience
- 3+ years serving as a ServiceNow technical lead, solution architect, or senior implementation consultant
- Experience implementing or leading ServiceNow ITSM and at least two additional modules such as CSM, CMDB, ITOM
- Strong understanding of ServiceNow platform architecture
- Experience designing and implementing integrations using REST APIs, SOAP, MID Servers
- Experience with Agile delivery
- Strong problem-solving skills
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSMCMDBITOMREST APIsSOAPMID ServersAgilesolution architecture
Soft Skills
communicationproblem-solvingmentoringleadership