Commerce Operations Specialist

Tinuiti

Commerce Operations Specialist overseeing project management and client account optimization for e-commerce operations. Collaborating with teams and enhancing reporting to improve client performance.

Posted 5/5/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Catalog & Account Management: Own daily project and process management functions, developing and implementing business strategies, and driving operational excellence for the clients
Perform audits of client catalog data and make updates to enhance SEO and the customer experience
Troubleshoot operational challenges
Performance Tracking & Optimization: Assist in developing performance recaps including the assignment of internal and external (client) Actions Items and Follow Ups
Achieve Topline revenue targets of clients you manage or support
Data Analysis & Reporting: Process large data files with the use of Excel and Google Sheets to create customized reporting
Assist in deck creation for client presentations (i.e., QBR’s, Monthly/Campaign Recaps, etc.) with data collection and analysis, and ensure that formatting, grammar, and flow of content is accurate and on-brand
Utilize reporting and performance dashboards to provide data insights, find areas of opportunity, and drive client performance
Collaboration: Manage Marketplace case logs and work internally with the Operations Team to ensure tasks are completed in a timely manner
Provide input on Team projects to drive efficiency and knowledge-sharing.
Client Communication: Support all in-line client communications, projects, and deliverables
Develop rapport during weekly interactions with clients, both on the phone and over email
Develop client relationships by striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above

Requirements

What you’ll need

2-3 years of experience in e-commerce operations account management roles with a proven track record of executing successful growth strategies
Familiarity with Vendor Central, Seller Central, and Brand Registry (domestic & internationally is a plus)
Demonstrated success analyzing data and using analytics tools to drive business decisions
Advanced computer skills including Google suite, Microsoft Excel and PowerPoint
Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
High attention to detail with the ability to efficiently prioritize and execute projects with quality
Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.
Flexible, proactive, and can deal with working in an autonomous environment
Client facing experience is a plus, agency experience preferred

Benefits

Comp & perks

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it.
16 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect.
Medical, Dental, Group Life Insurance and Income Protection
Pension Scheme with an employer match of up to 5% of your contributions
Help@Hand Wellbeing services
Thankful giving
Birthing parents will receive 16 weeks of leave with 100% pay (additional leave time available per statutory leave requirements).
Non-Birthing parents will receive 4 weeks of leave with 100% pay.
On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisSEOperformance trackingreportingproject managemente-commerce operationsgrowth strategiesanalytics toolsmultitaskingclient satisfaction

Soft Skills

communicationinterpersonal skillsattention to detailtime managementflexibilityproactivitycollaborationrelationship buildingorganizational skillsproblem-solving