Senior Customer Success Manager – East/Public Sector

Tines

Senior Customer Success Manager guiding public sector accounts to success through strategic planning and collaboration. Utilizing Tines' automation platform to enhance customer value and growth.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and customer success within public sector and highly regulated industries, focusing on strategic planning, partnership development, and problem-solving. Proficient in leveraging SaaS solutions to drive customer engagement and automation.

Highest-signal resume keywords

Technical Account ManagementCustomer SuccessSaaS SolutionsPublic Sector ExperienceProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementSuccess PlanningAutomationTechnical Requirements TranslationCybersecurityDevOpsIT SolutionsPartnership DevelopmentFeedback ProvisionResource Orchestration

Soft Skills

CommunicationRelationship BuildingStrategic ThinkingCollaborationLeadership

Industry Keywords

Public SectorFederalRegulated IndustriesTechnical TeamsCustomer Journey

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Drive strategic success planning and engagement across assigned public sector accounts.
Foster champions in accounts and support customers across their journey.
Develop understanding of customer’s state, intentions, and align with goals.
Orchestrate internal resources to tailor messaging and recommendations.
Develop Success Plans to help customers drive automation and renewal.
Identify opportunities to deepen partnerships with Tines across functions.
Provide feedback to the Product and Engineering teams for improvements.

Requirements

What you’ll need

8+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
5+ years of experience working with customers in public sector, federal, and/or highly regulated industries preferred
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners.
Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off