Technical Support Engineer

Tines

Technical Support Engineer troubleshooting customer issues related to integrating with Tines' AI workflow platform. Working remotely while providing technical support across the North American timezone.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

GraphQLPythonRubySQLTypeScript

About the role

Key responsibilities & impact

Handling incoming technical queries via IM and email
Troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
Resolve product or service problems by exploring the client's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
Interpreting API documents and creating Tines workflows
Build strong relationships with other team members within Support and the wider company, acting as the voice of the customer
Configuring and implementing authentication types like OAuth and JWT
Documenting the steps needed to connect to new tools or document any new workflows
Building, troubleshooting, documenting, and modifying workflows on remote sessions with customers
Contribute to Customer Support resources and deliver meaningful product feedback as the voice of the customer to leadership and relevant internal teams
Proactively identify improvements to the product, identify bugs, and otherwise determine high-impact opportunities to enhance the customer experience
Promote Tines products and services to customers and prospective customers via evaluation of their service and support needs
Proactively engaging with other teams to help improve processes and features.

Requirements

What you’ll need

Two years plus of technical support experience in automation or a related field
Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
Experience with APIs, interpreting API documentation, and SDKs
Excellent communication, analytical, and troubleshooting skills
Experience handling inbound technical customer requests in various form channels (chat, email)
A proven track record of customer empathy, urgency, and technical competency
Self-motivated, goal-oriented, excellent organizational skills, and superior time management skills
Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
Familiarity with query languages such as SQL, and GraphQL
Ability to communicate complex technical concepts to non-technical and technical stakeholders alike.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Tines Website LinkedIn All Job Openings 51 - 200 employees Founded 2018 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise SaaS
Cybersecurity
Enterprise Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment. Technical Support Engineer 🔥 54 minutes ago 🇺🇸 United States – Remote 💵 $85k - $95k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor GraphQL Python Ruby SQL TypeScript Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handling incoming technical queries via IM and email
Troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
Resolve product or service problems by exploring the client's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
Interpreting API documents and creating Tines workflows
Build strong relationships with other team members within Support and the wider company, acting as the voice of the customer
Configuring and implementing authentication types like OAuth and JWT
Documenting the steps needed to connect to new tools or document any new workflows
Building, troubleshooting, documenting, and modifying workflows on remote sessions with customers
Contribute to Customer Support resources and deliver meaningful product feedback as the voice of the customer to leadership and relevant internal teams
Proactively identify improvements to the product, identify bugs, and otherwise determine high-impact opportunities to enhance the customer experience
Promote Tines products and services to customers and prospective customers via evaluation of their service and support needs
Proactively engaging with other teams to help improve processes and features. 🎯 Requirements
Two years plus of technical support experience in automation or a related field
Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
Experience with APIs, interpreting API documentation, and SDKs
Excellent communication, analytical, and troubleshooting skills
Experience handling inbound technical customer requests in various form channels (chat, email)
A proven track record of customer empathy, urgency, and technical competency
Self-motivated, goal-oriented, excellent organizational skills, and superior time management skills
Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
Familiarity with query languages such as SQL, and GraphQL
Ability to communicate complex technical concepts to non-technical and technical stakeholders alike. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Retail IT Support Analyst 🔥 1 hour ago URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) 10,000+ employees 👥 B2C 🛒 Retail 👗 Fashion Website LinkedIn All Job Openings Retail IT Support Analyst at URBN solving technical issues for retail stores. Ensuring operational stability through effective communication and issue management. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Specialist 🔥 1 hour ago Rezilient Health 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Technical Support Specialist serving as the first technical point of contact for Rezilient’s healthcare model. Ensuring quick resolution of technical issues and enhancing patient care experience. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Specialist 🔥 9 hours ago Fiserv 10,000+ employees 💸 Finance 💳 Fintech 🏦 Banking Website LinkedIn All Job Openings Technical Support Specialist for Clover POS systems at Fiserv. Resolving merchant issues in a high-volume inbound call center with technology solutions. 🇺🇸 United States – Remote 💵 $36.5k - $53.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Applications Support Analyst 🔥 11 hours ago Sanford Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Applications Support Analyst responsible for providing support in healthcare information systems. Collaborating across departments and leading training sessions while resolving technical issues. 🇺🇸 United States – Remote 💵 $26 - $41 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor GIS Technical Analyst I/II 🔥 18 hours ago Timmons Group 501 - 1000 Website LinkedIn All Job Openings GIS Technical Analyst I/II performing production tasks and supporting GIS projects. Collaborating with Project Managers using ESRI ArcGIS software in a remote role. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

API integrationsOAuthJWTPythonTypeScriptRubySQLGraphQLtroubleshootingworkflow documentation

Soft Skills

communicationanalytical skillscustomer empathyurgencytechnical competencyself-motivatedgoal-orientedorganizational skillstime managementrelationship building