Lead Professional Services (PS) Engagements: Drive rapid platform adoption by delivering projects against a defined Statements of Work (SOW).
End-to-End Project Management: Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure.
Proactively identify and unblock technical for customers and engineers.
Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders.
Partner with Customer Success Managers (CSMs) to lead proactive, prescriptive onboarding for Enterprise-level customers.
Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform.
Collaborate with CSMs to audit account health and develop actionable, measurable success plans.
Provide critical input to help refine the team’s organizational structure, processes, and performance metrics.
Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations.

Requirements

5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders.
A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding.
Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred.
Proficiency in Smartsheet (or similar platforms like Monday.com or Asana).
Experience using Salesforce and data tools like Looker or Omni to track progress.
Proficiency in utilizing AI tools to streamline project creation and enhance communication clarity.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementtechnical implementationsoftware onboardingcomplex migrationsdata analysis

Soft Skills

communicationleadershipproblem-solvingcollaborationchange management