Professional Services Engineer
Tines
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
- Tackle challenging Story builds to power our customer’s most important workflows.
- Scope automation Stories based on customer requirements, identifying any blockers and research areas needed.
- Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
- Identify and highlight what is, and what isn’t, suitable for an automation workflow.
- Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
- Demonstrate Stories to illustrate concepts and ideas to the customer, including wire-framing out Stories live on calls with customers.
- Design and develop Automation Stories in the customer Tines tenant, connecting tools together using their APIs.
- Partner closely with customers to ensure that the Stories meet their requirements and provide guidance on test plans.
- Review and suggest optimizations for customer stories.
- Deliver documented, production-ready stories to customers.
- Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals.
- Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements.
Requirements
- 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions.
- Strong customer-facing skills and experience.
- A passion for becoming an expert in Tines.
- Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs.
- Experience interpreting and applying API documentation.
- Experience with a range of API authentication methods including OAuth2 and JWT.
- Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
- Passionate about supporting customers and helping them automate their repetitive and manual workflows.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationAPIOAuth2JWTwireframingprocess optimizationcustomer workflow assessmentautomation roadmap developmenttroubleshootingSOAR platforms
Soft skills
customer-facing skillscommunicationcollaborationproblem-solvingadvocacyguidancepassion for automationanalytical thinkinginterpersonal skillsproject management