Customer Engagement Specialist
Avēsis
Senior Customer Success Manager
Tines
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $170,000 per year
Job Level
Senior
Tech Stack
Cyber Security
About the role
- Drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts.
- Foster champions in these accounts and support customers across the customer journey - from onboarding to ongoing adoption, through expansion and renewal.
- Develop an understanding of the customer’s current state and aligning with executive and key stakeholder goals & priorities.
- Orchestrate across both customer and internal teams to bring internal resources to tailor messaging and recommendations to the customer’s specific needs and identify future-state opportunities.
Requirements
- 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company.
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
- Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners.
- Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership.
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS solutionscybersecurityDevOpsITtechnical account managementcustomer successpost-sales roleproblem-solvingtechnical requirements translation
Soft skills
strategic planningcustomer engagementstakeholder alignmentcommunicationcollaborationchampion fosteringonboarding supportadoption supportexpansion supportrenewal support
