Tin Can

Recruitment

• Own full-cycle recruiting for all roles - from Customer Experience to Software Engineers and beyond!
• Partner with hiring managers to define role requirements and ideal candidate profiles
• Proactively source candidates through LinkedIn, networks, referrals, and creative outreach strategies
• Screen candidates for experience and alignment with Tin Can’s mission and values
• Coordinate and manage interview loops, feedback collection, and candidate communication
• Ensure a high-quality, inclusive, and timely candidate experience from first touch to offer
• Support offer development, closing conversations, and handoff to onboarding
• Track recruiting metrics and maintain accurate records in our ATS (Ashby)
• Continuously improve recruiting processes, templates, and sourcing strategies as we scale

Recruiter – Contract

Technical Recruiter

• Own full-cycle recruiting for technical roles
• Partner with hiring managers to define role requirements and ideal candidate profiles
• Proactively source candidates through LinkedIn, networks, referrals, and creative outreach strategies
• Screen candidates for technical fit, experience, and alignment with Tin Can’s mission and values
• Coordinate and manage interview loops, feedback collection, and candidate communication
• Ensure a high-quality, inclusive, and timely candidate experience from first touch to offer
• Support offer development, closing conversations, and handoff to onboarding
• Track recruiting metrics and maintain accurate records in our ATS (Ashby)
• Continuously improve recruiting processes, templates, and sourcing strategies as we scale

Technical Recruiter – Contract

Support Engineer

• Own escalated technical support cases across email, SMS, social DMs, and occasional phone calls.
• Diagnose and resolve issues related to device activation, account configuration, network connectivity, permissions, and user access using internal tools and documentation.
• Troubleshoot methodically, document findings, and ensure resolutions are accurate, timely, and repeatable.
• Maintain time-sensitive SLAs, including response time and resolution metrics.
• Create, update, and refine macros, response templates, and internal knowledge base articles to improve accuracy, consistency, and efficiency.
• Identify recurring issues or manual workflows and help document or implement automation opportunities.
• Deliver support that is technically precise and still empathetic—turning frustrating moments into confidence-building ones for customers.

Recruiter – Contract

Technical Recruiter – Contract

Customer Support Engineer