Tin Can

Product Manager

• Find the highest-leverage ways to drive consistent calling — the rituals that keep families coming back — and go make them happen
• Turn broad goals into clear hypotheses and a focused product backlog
• Do whatever the problem needs: write the test plan and run it yourself, draft the in-app and email copy, work with engineering to spec the fix
• Design and ship product that builds durable calling rituals in partnership with engineering
• Sweat the first-run and week-one experience, the moments that make Tin Can stick
• Design and build instrumentation to see whether you’re moving the needle
• Run experiments, synthesize learnings, and decide what to scale, iterate on, or stop
• Collaborate with leadership to align your work with overall product strategy and values
• Sharpen the processes and norms that help the team ship and learn faster
• Pitch in across the product surface when needed, while continuing to own your area

Staff Product Manager, Core Experience

Hardware Engineer

• Own our device firmware end to end (C/C++ on ESP32) — connectivity, provisioning, call behavior, and on-device audio
• Make over-the-air updates safe and boring: phased, reversible rollouts you'd trust across the whole fleet, sensible versioning (which builds reach which devices), monitoring for updates that succeed or fail, and recovery for devices that fall out of the update path
• Improve how real calls actually sound, working across the on-device audio path — echo cancellation, jitter buffer, packet-loss concealment, and codecs
• Chase down the field issues families feel — devices dropping off Wi-Fi, mesh and dual-band quirks, dropped calls — and drive them to root cause
• Instrument the fleet so we can see the kid's-eye experience: is the phone reachable, does the call connect, how does it sound, did it drop
• Set firmware direction and coordinate the firmware and hardware work, so device-side knowledge and ownership live with the team
• Partner across the hardware line — reviewing specs and supporting board bring-up so firmware and hardware decisions account for each other on current and next-gen devices

Senior Firmware Engineer

Program Manager

• Build and maintain master program timelines that connect design, software, firmware, electrical, mechanical, legal, supply chain, manufacturing, marketing, and fulfillment milestones into one coherent picture
• Run the cadence — status meetings, cross-functional syncs, executive updates — that keeps every department honest about where things actually stand
• See around the corner - Spot dependencies and risks before they become delays (a connector spec change here, supplier fallout there, a change to certification) and drive resolution across teams
• Own the critical path from POC through mass production, and coordinate launch-readiness with marketing and fulfillment teams
• Manage packaging development timelines alongside hardware, since a phone that ships in the wrong box is still a phone that doesn't ship
• Translate ambiguity into clear plans — turning "we think we'll be ready sometime in Q3" into an actual dated, owned plan
• Keep documentation, timelines, and decision logs in a state where anyone on the team can see what's happening without a meeting
• Flag scope, cost, or schedule tradeoffs to leadership clearly and early, with options attached

Program Manager, Hardware & Packaging

Recruitment

• Own full-cycle recruiting for all roles - from Customer Experience to Software Engineers and beyond!
• Partner with hiring managers to define role requirements and ideal candidate profiles
• Proactively source candidates through LinkedIn, networks, referrals, and creative outreach strategies
• Screen candidates for experience and alignment with Tin Can’s mission and values
• Coordinate and manage interview loops, feedback collection, and candidate communication
• Ensure a high-quality, inclusive, and timely candidate experience from first touch to offer
• Support offer development, closing conversations, and handoff to onboarding
• Track recruiting metrics and maintain accurate records in our ATS (Ashby)
• Continuously improve recruiting processes, templates, and sourcing strategies as we scale

Staff Product Manager, Core Experience

Senior Firmware Engineer

Program Manager, Hardware & Packaging

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