Quality Management Specialist

Timothy Padgett

Quality Specialist supporting assurance reviews and compliance checks for legal documents at Padgett Law Group, a creditors' rights firm. Conducting detailed audits and maintaining quality control standards.

Posted 7/28/2026full-timeRemote • Alabama, Florida, Illinois, Kentucky, Mississippi, New Jersey, Ohio, Pennsylvania, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and quality control processes, with a strong focus on accuracy, compliance, and adherence to client-specific requirements. Proficient in using case management systems and Microsoft Office applications to manage documentation and workflow effectively.

Highest-signal resume keywords

Quality Assurance ReviewsAttention to DetailCase Management SystemsAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality ControlDocument ReviewAudit ProcessesWorkflow ManagementData Security Compliance

Soft Skills

Problem-SolvingOrganizational SkillsTeam CollaborationAdaptabilityTime Management

Tools & Technologies

Microsoft OfficeElectronic TrackersCaseAwareBKFS

Industry Keywords

Default ServicingForeclosureBankruptcyFinancial OperationsLegal OperationsCompliance

About the role

Key responsibilities & impact

Conduct quality assurance reviews of designated draft Proof of Claim (POC), Motion for Relief (MFR), and Response to Notice of Final Cure (RNOFC) items routed through established workflow controls prior to finalization, focusing on accuracy, completeness, formatting, redaction, naming conventions, exhibit or attachment labeling, client-specific requirements, and overall quality.
Complete quality control reviews of internal audits, including post-filing audits, for POC, MFR, Payment Change Notice (PCN), Post-Petition Fee Notice (PPFN), Agreed Order (AO), and other assigned document or process types.
Review system completions and updates for accuracy, consistency, required documentation, and adherence to approved procedures and workflow expectations.
Review client alert items as needed against applicable standards, workflow requirements, and documented instructions.
Document review results, exceptions, and supporting details clearly in designated trackers, audit templates, systems, and/or workflow tools.
Communicate identified issues to Quality Management leadership and appropriate operational contacts in a timely, professional manner; request clarification as needed to complete assigned reviews accurately.
Follow approved QA/QC job aids, audit templates, sampling instructions, client requirements, policies, procedures, and escalation protocols.
Assist with updates to review notes, job aids, audit templates, and process feedback as directed by Quality Management leadership.
Protect and maintain the confidentiality of client, borrower, and firm information by complying with firm policies, data security protocols, privacy requirements, and all applicable laws and regulations.
Exercise sound judgment when handling sensitive financial information and safeguard data against unauthorized access, disclosure, or misuse.

Requirements

What you’ll need

Experience in default servicing, foreclosure, bankruptcy, financial operations, legal operations, compliance, or a quality review environment is preferred.
Strong attention to detail and the ability to identify inconsistencies in documents, workflow steps, system notes, and audit evidence.
Ability to review and apply client requirements, policies, procedures, job aids, workflow instructions, and escalation guidance.
Proficiency using case management systems, Microsoft Office applications, and electronic trackers or templates; CaseAware and BKFS experience is preferred.
Ability to manage assigned reviews within established deadlines while balancing changing priorities.
Strong analytical, problem-solving, and follow-up skills.
Ability to work with others in a congenial and team-oriented manner.
Exceptional organizational skills and the ability to multi-task and be adaptable to continual change.
Excellent verbal and written communication skills.

Benefits

Comp & perks

4 weeks of PTO from day one (which increases with tenure)
Paid Parental and Grandparent Leave
7 Paid Company Holidays and your birthday off every year
Full suite of healthcare insurance options including health, dental, vision, STD, LTD, Accident, Critical Illness, Voluntary Life and AD&D coverage, and more
Company-covered Term Life Insurance, AD&D Insurance, and Employee Assistance Program
401k (with company match)
Extensive Training and Development Opportunities
Flexible work schedules including in-office, hybrid, and remote working capabilities and more!