Customer Success Manager – Construction Industry, Digitalization

TimeSec

Customer Success Manager connecting products with clients in Germany's construction sector. Facilitating their transition to digital processes and ensuring client success through support and onboarding.

Posted 6/21/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As a Customer Success Manager, you are the central interface between the product and the customer.
You support prospects and customers in digitizing their processes – from the first demo to successful everyday use.
Conducting online demos & product presentations
Advising customers on digitizing their processes
Supporting prospects through to decision (including closing)
Managing existing customers & expanding collaboration
Supporting onboarding & implementation
Presenting TimeSec at events & conferences
Close collaboration with Product & Sales

Requirements

What you’ll need

Excellent German skills (C2 / native level)
Enjoy interacting directly with customers
Interest in digitalization & SaaS
Openness, strong communication skills & empathy
Solution-oriented thinking
Comfortable presenting and speaking with customers
Ideally some prior experience in customer-facing roles (not required)

Benefits

Comp & perks

Extensive remote work & flexible working hours
30 days of vacation
Modern work environment (MacBook, etc.)
Work with modern tools & AI support
A growing startup with real impact
High learning curve & development opportunities
Opportunity to help shape product & processes
Market-competitive salary + career development prospects

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsempathysolution-oriented thinkingcustomer interactionpresentation skills