Customer Success Manager – Construction, Digitalization

TimeSec

Customer Success Manager guiding clients through digital transformation processes in the construction industry. Responsible for customer engagements from demo to successful implementation, ensuring satisfaction and collaboration.

Posted 5/24/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You are the central interface between product and customer
You guide prospects and customers in digitizing their processes — from the first demo to successful everyday use
Conduct online demos & product presentations
Advise customers on digitizing their processes
Guide prospects through to the decision (including closing)
Manage existing customers and expand collaboration
Support onboarding and implementation
Present TimeSec at events and conferences
Work closely with Product and Sales

Requirements

What you’ll need

Excellent German skills (C2 / native)
Enjoy direct customer contact
Interest in digitalization and SaaS
Open-minded, strong communication skills and empathy
Solution-oriented thinking
Comfortable with presentations and customer calls
Ideally some prior customer-facing experience (not mandatory)

Benefits

Comp & perks

Extensive remote work and flexible hours
30 days of vacation
Modern work environment (MacBook, etc.)
Work with modern tools and AI assistance
A growing startup with real impact
Strong learning curve and development opportunities
Opportunity to shape product and processes
Market-competitive salary + growth prospects

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsempathysolution-oriented thinkingopen-mindedcustomer-facing experience