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Timenow

IT Infrastructure Analyst

Timenow

Analista de infraestrutura de TI apoiando operações, projetos e sustentação on-premises e em nuvem na consultoria de engenharia Timenow. Gerindo redes, segurança, fornecedores, ambientes Microsoft e chamados N2/N3 em Vitória.

Posted 8/10/2026full-timeVitória • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing and maintaining IT infrastructure across on-premises and cloud environments, with a strong focus on network administration, vendor management, and technical documentation. Proficient in supporting N2 and N3 levels of infrastructure operations while ensuring compliance with IT service management practices.

Highest-signal resume keywords
IT Infrastructure ManagementNetwork AdministrationMicrosoft Environment AdministrationVendor ManagementN2/N3 Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
NetworkFirewallsVPNsCloud InfrastructureVirtualizationTechnical DocumentationRoot-Cause AnalysisAsset ManagementITIL KnowledgeConnectivity
Soft Skills
Analytical MindsetProblem-SolvingCommunication SkillsTeam CollaborationProject Management
Tools & Technologies
Microsoft Admin CenterMicrosoft PurviewAzureMonitoring ToolsInfrastructure Metrics
Certifications & Qualifications
Cloud CertificationsInfrastructure CertificationsNetworking Certifications
Industry Keywords
IT OperationsInfrastructure ProjectsTechnology VendorsService LevelsLifecycle Management

Tech Stack

Tools & technologies
AzureCloud

About the role

Key responsibilities & impact
  • Support the operation, maintenance and evolution of the technology infrastructure environment in on-premises and cloud environments
  • Manage and coordinate IT infrastructure vendors, monitoring deliverables, service levels, requests and action plans
  • Administer and maintain local infrastructure, including networks, firewalls, VPNs, on-premises/cloud environments and other components
  • Participate in the development, planning and implementation of network, connectivity, virtualization and IT infrastructure projects
  • Respond to and resolve N2 and N3 support tickets, performing diagnosis, root-cause analysis and applying technical solutions
  • Support the management and control of technology assets, including inventories, lifecycle and equipment utilization
  • Assist with the operational management of Microsoft environments, contributing to administration, maintenance and improvement of services
  • Create and maintain technical documentation for environments, projects, configurations and infrastructure procedures
  • Work with internal teams, vendors and other technology areas on infrastructure projects and initiatives
  • Keep up with trends and best practices in infrastructure, networking, cloud, virtualization and Microsoft technologies

Requirements

What you’ll need
  • Bachelor's degree in Computer Networks, Computer Engineering, Information Systems, Information Security or related fields
  • Good verbal and written communication skills, with the ability to translate technical topics for diverse audiences
  • Analytical, proactive and problem-solving mindset
  • Ability to work in multidisciplinary teams and manage concurrent projects
  • Experience in technology teams working with IT operations and infrastructure projects
  • Knowledge of networks, connectivity, firewalls, VPNs and on-premises and cloud infrastructure
  • Experience supporting infrastructure environments at N2 and/or N3 levels
  • Certifications related to Cloud, Infrastructure and Networking are a plus
  • Experience in network and infrastructure projects on-premises and in the cloud is a plus
  • Experience administering and managing Microsoft environments, including Microsoft Admin Center, Microsoft Purview and Azure, is a plus
  • Experience with virtualization environments is a plus
  • Knowledge of security solutions applied to IT infrastructure is a plus
  • Experience in the technical management of infrastructure vendors and contracts is a plus
  • Experience with monitoring, asset management and infrastructure metrics is a plus
  • Knowledge of IT service management practices and ITIL is a plus

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Life insurance
  • Transportation
  • Meal allowance
  • Partnership with a fitness, studio and wellness platform
  • Discounts and partnerships with various educational institutions