Customer Care Specialist
Timeless Medical Systems
full-time
Posted on:
Location Type: Hybrid
Location: Mandaue • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱40,000 per month
Job Level
Junior
About the role
- Maintain accurate records of customer interactions and activity in the Customer Relationship Management (CRM) system.
- Ensure accurate and up-to-date documentation of all customer interactions and administrative follow-ups.
- Develop and maintain internal customer service documentation, including knowledge base articles and FAQs, to support the team.
- Serve as an administrative point of contact for sustainment projects, providing support and facilitating customer calls as needed.
- Address routine customer inquiries and administrative concerns in a timely and professional manner.
- Confidently engage with clients, even when immediate information is limited.
- Proactive approach to client communication, fostering positive relationships and maintaining a high level of professionalism.
- De-escalate customers when possible, advise of potential escalations to the management team.
- Collaborate with cross-functional teams (e.g., Product, Technical Support) to coordinate and resolve complex customer concerns.
- Assist in monitoring and analyzing administrative customer data to identify trends in service issues and documentation gaps.
- Provide outstanding service to ensure an effective and positive customer experience.
- Maintain proficiency in the company's product knowledge to accurately guide administrative and basic support interactions.
Requirements
- 1–3 years of experience in a customer service, customer experience, or administrative support role.
- Proficiency in Microsoft Office applications: Outlook, Teams, Excel, SharePoint, Word, and PowerPoint.
- Experience with CRM tools (e.g., Salesforce, Copper, HubSpot) is an asset.
- Excellent English communication skills, both written and spoken.
- Strong customer focus and commitment to client satisfaction.
- Excel at actively listening, taking comprehensive notes on any concerns, and ensuring that all clients feel heard and supported.
- Demonstrated time management and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Collaborative and cooperative mindset; ability to work well with cross-functional partners.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecustomer experienceadministrative supportdata analysisdocumentationnote-takingtime managementorganizational skillsproficiency in Microsoft OfficeCRM tools
Soft skills
communication skillscustomer focusactive listeningprofessionalismcollaborationcooperationproactive communicationde-escalationrelationship buildingmulti-tasking