Timeless Medical Systems

Project Manager

• Conduct Timeless implementation projects, serving as the primary customer contact.
• Develop and manage project plans, utilizing Smartsheet software and other internal tools and processes.
• Manage implementation issues, de-escalating the customers whenever possible to ensure an effective and efficient implementation and escalating concerns when required.
• Apply continuous risk management process to identify and assess risks.
• Collaborate with project teams to ensure the implementation is set​ ​up for success and project goals will be achieved.
• Understand contract deliverables and manages scope to ensure commitments are achieved within agreed on time and cost.
• Collaborate across all TMS teams which includes Support, Sales, Account Management, Product Development, etc.
• Structure and facilitate key project meetings.
• Communicate effectively with all levels of the organization, provide guidance and direction to all levels of the customer’s organization.
• Validate financial forecasts and provides on-going reconciliation of resources and other related project expenditures.

Project Manager I

Customer Support

• Maintain accurate records of customer interactions and activity in the Customer Relationship Management (CRM) system.
• Ensure accurate and up-to-date documentation of all customer interactions and administrative follow-ups.
• Develop and maintain internal customer service documentation, including knowledge base articles and FAQs, to support the team.
• Serve as an administrative point of contact for sustainment projects, providing support and facilitating customer calls as needed.
• Address routine customer inquiries and administrative concerns in a timely and professional manner.
• Confidently engage with clients, even when immediate information is limited.
• Proactive approach to client communication, fostering positive relationships and maintaining a high level of professionalism.
• De-escalate customers when possible, advise of potential escalations to the management team.
• Collaborate with cross-functional teams (e.g., Product, Technical Support) to coordinate and resolve complex customer concerns.
• Assist in monitoring and analyzing administrative customer data to identify trends in service issues and documentation gaps.
• Provide outstanding service to ensure an effective and positive customer experience.
• Maintain proficiency in the company's product knowledge to accurately guide administrative and basic support interactions.

Customer Care Specialist

Account Executive

• Generate and Nurture Leads: You'll use a combination of strategic outreach, lead qualification, and relationship building to generate new sales opportunities. This includes cold calling, following up on leads, and targeting key healthcare professionals like Clinical Nutrition Managers, Directors of Nursing, Neonatologists, and Registered Dietitians.
• Drive the Sales Cycle: You'll initiate the sales process and work closely with the sales team to develop and deliver compelling quotes and proposals, and assist with RFI/RFP responses.
• Leverage Technology: You'll be a power user of our CRM software to log customer interactions, manage your sales pipeline, and identify opportunities for process efficiency. You'll also use other sales tools and technology to stay organized and productive.
• Represent Timeless Medical Systems: You'll attend relevant trade shows and medical conferences to network and represent our brand.

Clinical Inside Sales Representative

• Generate and nurture leads through strategic outreach, lead qualification, cold calling, and follow-up
• Target key healthcare professionals (Clinical Nutrition Managers, Directors of Nursing, Neonatologists, Registered Dietitians)
• Drive the sales cycle: initiate sales process, develop and deliver quotes and proposals, assist with RFI/RFP responses
• Leverage CRM software and other sales tools to log interactions, manage pipeline, and identify efficiency opportunities
• Represent Timeless Medical Systems at trade shows and medical conferences
• Travel up to 25% as required
• Work remotely from a home office and collaborate with the sales team to close deals and grow business