TIME

Manager – Impact Program, Kannada Language

TIME

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Serve as the main point of contact for community members and app users, particularly from marginalised communities.
  • Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
  • Provide first-level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
  • Participate and contribute to the development of Kannada programming for community members, this includes both training in life and digital skills; translation and updation of Kannada writing materials will be required.
  • Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
  • Maintain positive relationships with stakeholders and partners.
  • Ensure that interactions are inclusive and supportive, fostering trust within the community.
  • Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.
  • Ensure invoicing is handled properly and maintain financial records.
  • Address any payment-related issues and coordinate with external partners on financial matters.
  • Regularly review app content, ensuring it aligns with project guidelines and quality standards.
  • Conduct internal testing of new app features, updates, or workflows to identify potential bugs, usability issues, or gaps in user experience.
  • Collaborate with the product team to troubleshoot and improve the app’s functionality.
  • Ensure all content is user-friendly, culturally relevant, and meets the community’s needs.
  • Assist in creating FAQs, user guides, or training materials that support users in navigating the app confidently.

Requirements

  • Minimum of 4 years of experience in community coordination and mobilisation required, Degree or diploma in social sciences, business management, or a related field.
  • Proficiency & fluency in English and Kannada, writing, reading and speaking will be necessary in both languages
  • Experience working with marginalised communities and a deep understanding of their challenges and needs.
  • Familiarity with basic digital tools or mobile applications used in community settings .
Benefits
  • Flexible leave and vacation policy
  • Insurance as per industry standards
  • Access to leaders in technology and social impact
  • Meaningful work at the intersection of AI, design, and equity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community coordinationcommunity mobilisationtraining facilitationuser supportcontent reviewapp testingfinancial record managementfeedback documentationtranslationdigital skills training
Soft Skills
empathycultural sensitivityrelationship buildinginclusivitytrust fosteringcommunicationproblem-solvingorganizationactive listeningcollaboration
Certifications
degree in social sciencesdegree in business managementdiploma in social sciencesdiploma in business management