Senior Operations Manager – DTC, Supply Chain

Time To Hire

Senior Operations Manager overseeing supply chain and customer support at Purefemm, a leading D2C women's health brand. Enhancing operational efficiency and supporting company's growth.

Posted 7/3/2026contractRemote • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Own supplier relationships across manufacturing, packaging and labeling partners.
Manage purchasing, demand planning and inventory forecasting based on sales performance, ad spend and customer behavior.
Monitor inventory levels and proactively manage replenishment to prevent stockouts.
Build backup supplier strategies and mitigate operational risks.
Lead supplier negotiations and continuously optimize pricing and commercial terms.
Own the relationship with our 3PL fulfillment partners and continuously improve operational performance.
Monitor daily order flow and ensure smooth fulfillment operations.
Optimize shipping costs across Germany, Austria, Switzerland and the wider EU.
Lead fulfillment optimization and warehouse migration projects where required.
Lead our Customer Support function through the Customer Support Lead.
Build, maintain and continuously improve customer support SOPs.
Monitor ticket volume, response times and resolution rates.
Own operational decisions around refund policies and exceptional customer cases.
Design and optimize cross-functional handoffs between Operations, Growth, Customer Support and external partners.
Build and maintain a structured vendor management database.
Identify operational bottlenecks and proactively implement scalable solutions.
Partner closely with the Founder on quarterly operational reviews and strategic planning.
Own the operational planning and execution of new product launches.

Requirements

What you’ll need

3+ years of Operations experience in a DTC E-Commerce business.
Proven hands-on experience managing Supply Chain and 3PL fulfillment operations.
Experience leading Customer Support operations or Customer Support teams.
Strong ownership mentality—you proactively build understanding, identify problems and drive solutions independently.
Strong analytical skills with experience working with spreadsheets, COGS models and operational reporting.
Experience with Shopify and operational tools such as ClickUp (or Notion) and Gorgias (or Zendesk).
Experience working with suppliers, logistics partners and operational processes across the DACH region.
Ability to work independently without micromanagement.
Fluent English is required. German is a strong plus.

Benefits

Comp & perks

100% Remote – Work from wherever you're most productive.
Flexible Working Hours – We care about results, not office hours.
Long-Term Partnership – We're looking for a long-term freelance partner (12+ months), not a short-term contractor.
High Ownership – You'll own key operational decisions and have a direct impact on how Purefemm scales.
Direct Collaboration with the Founder – Fast decision-making, short communication paths and no unnecessary hierarchy.
Freedom with Responsibility – You'll have the autonomy to improve processes, implement your ideas and drive meaningful change.
Real Business Impact – Your work will directly influence customer experience, operational efficiency and the long-term success of the business.
Competitive Monthly Retainer – Based on your experience, ownership and track record.
Build with Us – Join us at an exciting stage and help shape one of Europe's leading subscription brands for women's health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Supply Chain ManagementInventory ForecastingDemand PlanningOperational ReportingNegotiation SkillsProject ManagementSOP DevelopmentOperational Risk MitigationE-Commerce OperationsProduct Launch Planning

Soft Skills

Ownership MentalityProblem-SolvingIndependent WorkCollaborationCommunication