Time Doctor

Marketing

• Own post-sale marketing programs that drive engagement, product adoption, and retention across the customer base
• Develop lifecycle campaigns tied to key customer milestones — onboarding, feature adoption, renewal windows, and expansion triggers
• Use customer data and product usage signals to segment the base and deliver relevant, timely communications
• Partner with Customer Success to identify at-risk accounts and support proactive retention efforts through targeted campaigns
• Build and execute campaigns that drive expansion revenue — upsell, cross-sell, and seat growth within existing accounts
• Collaborate with Product Marketing to ensure customers understand the value of new features and product updates
• Own and develop TD Academy, Time Doctor's customer education platform
• Build and manage Time Doctor’s customer advocacy program — identifying champions, nurturing relationships, and activating them as references, reviewers, and case study participants
• Design and run customer feedback programs (surveys, NPS, interviews) to surface insights that inform marketing strategy, product priorities, and messaging
• Partner with Customer Success as the primary marketing counterpart for post-sale programs

Customer Marketing Manager