Channels Operations Executive Manager

TIM Brasil

Executive Manager for Remote Channels Operations at TIM overseeing strategic and data-oriented operations. Leading digital transformation and ensuring excellent performance in customer activation and monetization efforts.

Posted 6/18/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure strategic, integrated and data-driven leadership of Remote Channels operations, driving maximized commercial performance and sustainable monetization of the customer base nationwide;
Ensure excellence in execution of activations (gross), focusing on portability and new lines, as well as continuous monetization across all segments — prepaid, control and postpaid — through efficient and personalized commercial approaches;
Lead the digital transformation of remote channels, promoting adoption of advanced technologies, process automation and intensive use of Artificial Intelligence and analytics to optimize the customer journey, increase conversion, improve operational efficiency and generate actionable insights;
Drive implementation of strategies that position the customer experience above market standards, ensuring intelligent allocation of resources and full integration of operations with TIM’s strategic and innovation objectives.

Requirements

What you’ll need

Solid experience in telesales operations and management of Call Center/Contact Center;
Experience with outsourced operations (BPO), managing partners with a focus on business results;
Experience managing performance indicators (KPIs) and running high-volume operations;
Experience in commercial negotiation and relationship management with strategic partner executives;
Knowledge of the telesales partner ecosystem and the dynamics of the remote channel;
Bachelor's degree in Business Administration, Economics, Engineering or other related fields.

Benefits

Comp & perks

Flexible Benefits Program
Medical and Dental Insurance *
Medication Benefit *
Wellhub (formerly Gympass) *
Food and/or Meal Allowance
Financial Well-Being Program
Private Pension Plan
Mobile phone with unlimited data and voice allowance
Agreements and Partnerships with over 3,000 companies and institutions, including discounts for your electricity bill and broadband internet
Online English course extendable to one family member or friend
Internal Training and Development Program
Profit Sharing
'My First Benefit' - Support for children up to 2 years old
Childcare Reimbursement (for parents)
Flexible work models and schedules
Happy Day - day off during your birthday month
Extended leave for maternity, paternity, marriage and adoption
Commuter Allowance
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telesales operationsCall Center managementContact Center managementoutsourced operationsperformance indicatorscommercial negotiationrelationship managementbusiness resultsprocess automationArtificial Intelligence

Soft Skills

leadershipstrategic thinkingcommunicationcustomer experience focusresource allocationnegotiation skillsanalytical skillsteam managementproblem-solvingadaptability

Certifications

Bachelor's degree