Mobile Network Operations and Maintenance – Manager
TIM Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage third-party vendors responsible for mobile network operations and lead backoffice teams, overseeing analysis, prioritization and resolution of faults;
- Monitor operational KPIs (accessibility, retention, drops, traffic, critical events), perform critical data analysis and act on deviations and trends;
- Develop and monitor network performance and resilience improvement plans (preventive actions, parameter optimization, structural fixes, and oversight of swaps/expansions);
- Ensure execution of corrective and preventive maintenance activities for radio, transport and power, aligned with the technical standards defined by the operator;
- Coordinate acceptance processes for new sites, technologies, software upgrades and features, ensuring technical and operational compliance;
- Lead technical and operational meetings with vendors, integrators and internal teams to promote alignment, prioritization and efficient execution of actions;
- Represent mobile operations on technical, regulatory, contractual and operational matters with external partners, suppliers and relevant authorities;
- Manage the operational budget related to maintenance, preventive operations and corrective actions, ensuring efficient use of resources;
- Collaborate with internal areas (NOC, Engineering, Planning, Transmission, Power, Field Services) to reduce downtime and improve the end-customer experience;
- Ensure compliance with processes, standardization of operational practices and adherence to quality and safety requirements.
Requirements
- Bachelor's degree in Engineering, Business Administration, Telecommunications or related fields;
- Solid experience in operational areas at large telecommunications operators;
- Experience with mobile network operation and maintenance processes and their support platforms;
- Management of operational indicators and critical performance analysis;
- Ability to read and interpret technical reports, dashboards and mobile network monitoring tools;
- Advanced MS Office skills;
- Power BI;
- Experience in high-complexity operational environments in the telecommunications sector, focusing on mobile operations, performance and backoffice activities.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Wellness Program
- Private Pension Plan
- Company mobile phone with unlimited data and voice allowance
- Partnerships and discounts with over 3,000 companies and institutions, including agreements for discounts on your electricity and broadband internet bills
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" – Support for children up to 2 years old
- Childcare Reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – Day off during your birthday month
- Extended leaves for maternity, paternity, marriage and adoption
- Transportation Voucher
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisnetwork performance improvementpreventive maintenancecorrective maintenanceparameter optimizationfault resolutionoperational KPI managementmobile network operationtechnical report interpretationperformance analysis
Soft skills
leadershipcollaborationcommunicationprioritizationalignment promotionresource managementproblem-solvingorganizational skillsmeeting facilitationstakeholder engagement